Norman's Hallmark Shop — Local services in Elkton

If I could give a negative star I would. I'm only doing 2 stars because I loved the gifts and cards. Recently they changed management and about a year ago I saw one of their former employees working 2 jobs. She was working at payless and had to come open the store for myself and other customers waiting outside because the store manager, kayla or Kari didn't know she had to work that day. Sadly to say I have seen a different in the customer service since the nice lady who worked at payless was there and the young African American man worked there. He was always helpful and kind to me and my kids even did their birthday invites when they offered in house custom invites. Clearly good help is hard to find and poor management runs off...

The store and the merchandise is absolutely beautiful. However, I was in the store for no less than 45 minutes. I mentioned this because for everyone that came into the store, they were greeted and welcomed by the staff. Everyone, except me. No one approached me. No one noticed me. So I left without making any purchase at all. Perhaps I'll try again. Or perhaps out of my way to drive into Delaware because I'm always warmly welcomed in...

It's great to know that there are still Hallmark stores around that have that small town feel to them. Normans is certainly one of those stores. It feels just like the Hallmark store of my childhood each time I enter their doors. The staff is super friendly and always quick to lend a hand or answer any questions. The selection of gifts and cards is excellent as well. They also have a great selection of Hallmark ornaments for all...