GameStop — Local services in Emeryville

I collect Funko Pop! figures, and one I have been actively searching for is the very hard to find Mr. Meeseeks from Rick & Morty. Everyday I check every Gamestop within 100 miles on the Gamestop app to see if there are any in stock, but there never are. This past weekend (8/4/2017) my wife and I were on vacation up in the San Francisco area, and while I was there I saw that the Gamestop in Emeryville had a Mr. Meeseeks Pop! in stock. Since it was a 40 minute drive, I decided to call to make absolute sure it was there, and the man who answered thought I was crazy for even asking, since this particular figure is somewhat rare. After checking, he sounded shocked, telling me that they do in fact have one left. I asked if he could hold it for me and for how long, and he said that he could hold it until they close at 8:00pm. I told him thank you for holding it, and we ended the conversation. Immediately after, I also reserved a hold on the app as well, just to make certain I would have it.

Being 7:00pm, my wife and I hurried toward Emeryville to get there before close, and halfway there I get an email saying that the staff at that particular location were "unable" to fulfill my request. Upset, I called the guy back several times with no answer, until he finally picked up. I asked him if it was still available and said that we were on our way, but he told me a very unbelievable story. He told me that in the short time that he walked from the shelf the figure was on to the computer to process my hold, someone must have came into the store and stolen it, because it all of a sudden went "missing". Not sure how to take such an outright lie, I said thanks anyway and ended the call. After talking with several people about this, we are all in agreement that this employee purposely kept the figure for himself once he realized that it was in stock, knowing that it is hard to find.

I find it deeply disturbing that Gamestop employs people who outright lie and steal from their customers, even after I was told he would hold it for me. And to make it even more upsetting, the fact that he came up with some outrageous lie that the store was robbed and all they stole was one figure, shows how stupid he thought I was. Something must be done to correct this awful, horrible experience I had with Gamestop, as it left me feeling cheated and blindsided. Not to mention the time and gas I wasted over halfway there, only to be let down and hugely disappointed by Gamestop. Until something is done to correct this, I will no longer continue to shop at Gamestop, and have already been spreading the horrible word about my experience to...

I have bought two, count them, two PS2s from GameStop. Neither of them work.

The first one was somehow sold to me despite being region locked for Japan.

The second one, one of the controller ports doesn't work. My son figured it out in about 30 seconds.

But nobody is spending that time at GameStop to evaluate whether or not these machines are working. Because I am 0 for 2, and probably going to be 0 for 3 unless the stars align.

Oh, but there's a Guarantee! Well, what has it gotten me? The most lackluster customer service you can imagine! Offers to replace #2 with whatever comes next!

Meanwhile, my son, whose gift this was, has been iced out for about a month while the customer service team (probably the lowest bidder, on the RFP) uses AI to send me meaningless responses.

Nobody really stepping up. Nobody thinking that sending somebody two broken machines is at least one too many. Nobody mortified that GS seems to buy used machines without even giving them a 1 minute test.

Support...

Absolutely trashy planning for the new switch 2 gaming console, for those who have already paid and reserved for the pre-pick up event. They hyped it up SO MUCH!! Texting and emailing the day before to remind us about the upcoming "big event" and came all the way to Emeryville to pick up my reserved console. They gave to some people, turned away other remaining people saying they were supposed to close at 7pm..??? WTH? Then why hype it up?? What's the point of the event???? Then they say "oh you can come back in 48 hours to pick up the console, we will hold it for you." YEAH sure, like we can do that easily, with your odd business operation hour being 11am to 7pm. Most people will be at work?? I swear, if they forget my reservation and give away my RESERVED console to another person, then I WILL take ALL...