EōS Fitness — Local services in Encinitas

I'm genuinely stunned by how I was treated by Chris, the regional manager at EOS. I approached him calmly--though admittedly frustrated--to ask if there was any way to either donate our unused personal training sessions for a tax write-off or receive a refund, given how poor the service had been and how we didn't use them all. I wasn't trying to argue; I was asking about our options and explaining our reasoning.

Instead, he raised his voice at me, huffed and puffed, mocked me, and said things like, "You're not listening to me," and, "You've made it completely clear that there's not a day on God's green earth where you would ever recommend our training." He also said "you're not the first person in the world who has gotten pregnant and needed to transfer or freeze your sessions" after I just told him for medical reasons during my pregnancy I couldn't use the sessions . Stunned and somehow not raising my voice back at him I responded with "yeah, I would imagine" since it's never what I was implying. His tone was super aggressive and completely unprofessional--especially toward a paying customer seeking a fair conversation.

We were told clearly at sign-up that the sessions would never expire. That's what we based our purchase on. There was no paperwork to suggest otherwise--just vague terms and a quick "sign here" approach on an electronic pad. We would never have invested in this if we'd known how awful their service (or lack their of) and training program would be.

The training itself was extremely disappointing- low quality, inconsistent, and trainers were constantly changed without notice. My husband sometimes would show up for a session and it would be a new trainer- that he never had met and wasn't told a thing! He had this happen multiple times. Eventually, we stopped using it because it just wasn't worth our time which was our reason for finally calling to see if they could make the best of this situation for us (but haven't).

We understand policies exist, but we were misled from the start--and then treated with total disrespect and a demeaning, aggressive tone and response when we tried to ask questions. A (much) different response and handling of this would've made the world of a difference (like any good business...

READ THIS BEFORE AGREEING TO “TRIAL” MEMBERSHIP!!! On July 26, 2024 I entered into EOS Fitness in Oceanside Ca to look at the facility. After touring the facility the gentleman pitched me a membership. I asked if there is a trial period. He brought over another gentleman who explained that the first month would be “One dollar” and I will be charged for the next month and yearly fee in one month, which amounted in total to $79.98 to be charged in one month IF I chose to continue the membership. I was told that I had 7 days to check out the gym, then I was told I had a month to check out the gym. On August 1, 2024, one week after joining, I went to the gym to cancel the membership for various reasons.

1. much of the equipment is not well cared for.
2. The gym was very busy during the times I went
3. the stair stepper had dust in the air vents at both Oceanside and Encinitas location which is disgusting
4. There was not enough added value for me to justify keeping this membership compared to other gyms in the area. When I arrived at EOS Encinitas I was told that they no longer process cancellations at the desk and I’d have to go onto the EOS website, go to the FAQ section and find the question about cancellations, then click the link and fill out the form. Upon attempting to do so, the link took me to another website that would not accept my EOS login. I ended up needing to register for an account on this website but to do that I needed my “agreement number” but the agreement number in my profile was not the correct number. Finally after probably 20 minutes, with some other number, the associate was able to get me registered. When I went to cancel the membership it made me pay the $80 to cancel, and would not let me cancel without agreeing to pay. This is a complete bait and switch scam. I want a refund and I want you all to stop scamming people. There are so many other gyms in the area, no need to waste your time and...

Avoid this gym at all costs. I joined for 2 weeks, decided it wasn't the gym for me, and then canceled my membership (see below for why I canceled). I have no problem paying for the full month that I committed to, despite only joining for two weeks and going a grand total of 6 times. That's fine. BUT. They also charged me for the next month, i.e., for the month that started 2 weeks after I informed them I was canceling. AND they would not refund my initiation fee. What terrible customer service. I called and spoke with the Operations Manager, a woman whose name I did not catch, and she provided me with awful customer service. In the end I paid for two months of membership plus an initiation fee, despite going 6 times over a 2 week stretch. The appropriate customer service, that you would receive from a reputable gym, would be to keep my payment for the first month, refund my initiation fee (or some fraction of it), and not charge me for a 2nd month.

Why did I cancel? When I joined I was hopeful that this gym had good, intense cardio classes (note: I do not spin). I was disappointed to find that the classes were basically an afterthought, not well coordinated (i.e., started late/ran late), and none of them provided a good workout. I met to speak with the Manager, Gary Ransom, to see if he could help me find classes that would be a good fit, and he honestly had no idea what classes were being offered in his gym. This tells you everything you need to know about this place. When I tried to have the same type of conversations with a couple of the class instructors, they brushed me off and acted like I was wasting their time with my questions.

This place is such a joke. Incompetent people and terrible customer service all around, from top to bottom. Avoid,...