uBreakiFix - Phone and Computer Repair — Local services in Englewood

I'm not sure where to begin to be honest. Brought my Nintendo switch in to be repaired. The screen stopped working and it had an internal part problem. My switch is about 10 months old- no dropping, water damage, or anything of that sort. It was pristine condition and I take good care of it. Brought it in with the assumption that this company can fix switches as they say on the website. Was told I'd have a diagnostic in about 2 days they would call me. Never received any calls. A week later they told me they were going to order the part, I said fine. Gave me a huge run around over the next week (working on about week 2 now). I had to keep calling for updates because I never heard from them. They ordered parts but apparently they didn't work and there were problems. Finally almost 2 and 1/2 weeks later i spoke with the technician who was super nice and explained everything and told me he fixed it to the best of his ability and that the devices touch screen had a dead space. He said I could pick it up if it wouldn't be a problem and that everything would be fine and I can look at it and see. I went to pick it up and the gentleman told me it wasn't done and that it would still be a few weeks because they wanted to try to find another part. At this point I got extremely frustrated because of the lack of communication between these employees. The price points were different from these two people, it seemed like nobody knew what was actually going on and I felt upset because it seems as though they had no idea how to fix this switch. Towards the end of the transaction the gentleman got EXTREMELY rude towards me saying they spent over 200$ trying to find the right part to fix this. He was trying to make me feel bad DESPITE the fact that I was getting the switch back not even 100% fixed saying that it would take weeks in order for it to be corrected. So not only does the screen have a dead space on the touch, but the left joycon toggle is lagging. As much as I wanted to give it a good review, I don't think I would bring a game console there again. I regret bringing it there in...

This establishment had great customer service in the beginning & great turn around time on getting the cracked screen repaired...but, initially once I came back (the same day) saying my phone’s functionality was altered with the new screen & I couldn’t do certain things anymore I was told to come back on a certain day, a new screen will be ordered for me and they replace it, no problem. It seemed to the associate that the new replacement screen was not compatible with my phone.

I was asked when I brought it back was it an insurance claim and I specified it was but was still ASSURED to just bring it back and the screen will still be replaced free of charge.

Now between drop off and pick up I was helped by two different associates.

I come back on the day they asked to bring the phone in to have the new screen replaced and I’m now told that because it was an insurance claim they can’t just replace the new screen that I have to call my cell phone provider and have it sorted out with them.

My phone is slowly but surely losing more and more functionality with this new screen. I could have just stayed with my cracked screen and kept the functionality I had because it was still operating just fine up until the new screen replacement.

This establishment either has to 1) function better with communication between associates and/or 2) train every associate thoroughly so that neither of them gives the wrong information.

I don’t see this place as providing even good customer service because they don’t even honor their own word when it comes to something that was told to me as the customer. I feel cheated.

I won’t be doing business with this establishment or retail chain again.

For those of you that still plan to use this place for phone repair needs, just make sure you deal with the same associate at drop off and pick up. If not, leave your phone there until the associate you dealt with is back in and finish the...

I took my iPhone here for an Asurion insurance screen repair and they ended up breaking it. Prior to taking my iPhone in, though my screen was black, I was still able to make calls and text messages through my Apple Watch that was connected via Bluetooth. While the repair took maybe 30 mins and the screen looked great after, upon picking up my iPhone, I was no longer able make any phone calls or use cellular data bc my phone was saying "Cellular Data Error". They suggested I bring my phone to AT&T bc it was probably a SIM card issue. The AT&T store did everything they could to get the cellular data to work, ultimately leaving me with a broken phone at the hands of UBreakiFix. The AT&T associate called the UBreakiFix store and spoke with the tech Giovanni about the repair he had done, explained to him the issue, and he agreed to have me come to the store so he could try to fix it and he agreed to wait for me to get there since they were closing in 15 mins. I got there a few mins before they were supposed to be closed and the door was already locked when I arrived. I rang the doorbell and knocked on the door for 5 mins to no avail and left. I could be a little more forgiving about the repair had they not told me to come to their store just for them to...