Ennis Ford — Local services in Ennis

Fast, easy, and enjoyable! Yes, I know those aren't the words you would normally use to describe a trip to a car dealership, but those are exactly the words I would use to describe my experience at Ennis Ford.

To start, I was trading in a car that loved and honestly hated to be getting rid of, but with a growing family and a limited budget a 2015 Mustang GT was just not going to work for me any more. After a lot of thought and consideration, I decided the Ford Escape was going to be an ideal vehicle for me and my family. But having purchased several new vehicles in the past, I knew that deciding on the vehicle was the easy part. I was dreading the next part of the process - heading down to a dealership and haggling and fighting to get a decent deal and maybe walking out of a several hours long process with a vehicle that wasn't exactly what I was looking for and a deal that I didn't feel good about. If you've ever purchased a new vehicle before, you know exactly what I'm talking about. With all of the high-pressure sales tactics and last minute bait-and-switch shenanigans, buying a car is just miserable. But this wasn't the case at all at Ennis Ford.

I started on the internet and filled out a request for information. Hunter Scott contacted me quickly and initiated our conversation by asking me about my situation and what I was looking for. There was no pressure, nothing that made me feel uneasy, he just worked to find out more about me and my actual needs so he could find the perfect vehicle and the perfect deal for me. From the start I felt like Hunter was on my side and actually trying to help me. Instead of asking questions like "whats the most you can afford a month", or "how much are you willing to put down for a down payment", he focused on me and my family. He came back and suggested a vehicle to me, texted me the specs and pictures of the vehicle (as a school teacher I don't have a lot of time to talk during the day), and allowed me to text him information about my trade-in so he could get the financial details figured out. Within a short amount of time, Hunter got back with me with a no-nonsense break down of what they could do for me and it was actually a far better deal than I had seen from anyone else. I didn't even have to haggle or argue. Hunter listened and took my needs to heart and came back with the exact deal I had asked for. And did it all over the phone, email, and text in less than a few hours. I was excited, but I still had to actually go to the dealership...

The next day, I arrived after an exhausting day at work and I was honestly expecting the worst, as prior experience dictated. I got out of my car and began to walk towards the door and before I even opened the glass door to enter, Hunter was waiving and walking towards me. He greeted me like a friend and made me feel welcomed immediately. We went for a quick test drive and when Hunter asked if I thought this vehicle was going to work, I couldn't respond with a "yes" fast enough! It was perfect. We went inside, moved right to finance where Matthew had almost everything ready to go. I've dealt with a lot of finance managers at dealerships in my life and I can tell you that I've never met a more genuine and sincere guy that Matthew at Ennis Ford. He explained things to me and answered all of my questions. Matthew walked me through the paperwork and got me out as fast as possible while still helping me to understand all of the paperwork I was signing.

Hunter walked me to my new car and then he shook my hand and bid me a good evening. And for the first time in my life, left a dealership satisfied and happy, not just with the vehicle I had just bought, but with the entire car-buying experience. Hunter, Matthew, and everyone at Ennis Ford worked hard at finding me what I needed, got me the deal I wanted, and let me get back to my life with no stress or hassle. It was a refreshing experience to say that least and I cannot recommend this dealership or these guys...

I found a 2022 Ford Maverick Hybrid XLT on the Car Guru that was listed For Sale at Ennis Ford for $32K. When I called to inquire, the sales person (Jodi) explained that the Maverick I was calling about had been sold. But that there was a pre-ordered Hybrid that was available (because the original customer had backed out) and she could sell me that one. The following day it was communicated to me, via a texted picture Ennis Ford Internal Buyers Order, that the price of the Maverick that I was being offered was $30,270 plus taxes. A VIN number was not listed, so I asked that one be provided. I was texted a picture to show the vehicle delivery tracking and I bank wired a $6500 deposit to secure the vehicle. When I asked for the VIN again I was told that it was on the tracking picture. When I entered the VIN into the Ford Vehicle Order Tracking Site, I was able to get a PDF of the window sticker. This is when I realized the vehicle was not an XLT and was an XL and the MSRP was $22,270. I was concerned because there was an $8,000 difference from the MSRP to what I was being charged for this vehicle. I called the dealership to speak with the General Manager directly and was treated rudely by the lady who answered the phone. Feeling frustrated, I then looked up the Ennis Ford Staff to find John Toliver (General Manager) and sent him an email on March 12th asking him to call me. I emailed again 4 days later on March 16th with still no response. I called on March 18th to speak with Mr. Toliver and was told the GM of the dealership was Tim McClean, so I left a message for him to call me back. When I didn’t receive a call back, I called Mr. McClean again and left him a voicemail. He finally called me back on the evening of the 18th. During my conversation with Tim McClean, I explained my concerns at the price being inflated by $8,000 over MSRP and it not being clearly given as a breakdown on the Buyers order, or explained by Jodi (my saleslady) that I was being charged 1/3 of the MSRP cost as a markup. I stated that the Maverick was built as an affordable mode of transportation for the consumer and this type of markup wasn’t in line with what Ford Mfg. was doing and Mr. McClean stated that he wouldn’t make any money if he took off the extra $8K markup. However, he agreed that the hidden markup should have been divulged and should’ve been stated up front and clearly explained. Mr. McClean knew that I was flying from Richmond, VA to Dallas, Tx to buy the truck sight unseen, in good faith. At this point, he stated that I should’ve called earlier because he could have sold the Maverick to someone else who would gladly pay the $8K markup and given my deposit money back. Mr. McClean offered a $500 token deduction from the markup as a “discount” to the $8,000 over the sticker price. Mr. McClean was clear to state that Ford doesn’t control his dealership and that I was wrong in thinking that Jim Farley (Ford CEO) had any directives in dealership actions. This further embarrassed and infuriated me as to the lack of transparency or concern both he and the dealership had for loyal Ford customers. It’s clear that Ennis Ford cared only about price gouging the consumer as much as they can over and above what Ford recommends the vehicle sell for. This was a very deceptive and shady way of doing business with a total lack of transparency. We are an extremely disappointed Ford family that owns 7 Ford vehicles. Truly...

I bought a used vehicle from Toliver the sister dealership in Mineola. The vehicle check engine light came on the first day I drove it, which of course means they just erased the OBD II codes to give it a "pass" on emissions.

Brought it to Ennis Ford because I live in Waxahachie.

They gave me a loaner and then complained about the mileage and the fuel used. Of course I told them previously that I drive 70+ miles a day for work but no matter.

They simply changed out a sensor which caused the light to come on. Well the truth is it was NOT the cause but only the means by which the fault is communicated. So of course the light came back on almost immediately. And of course despite the complaints that i shorted them fuel on the loaner (It actually had more fuel when I returned it than it had when I took it), they ran out a quarter tank of my fuel. So obviously they took it out for a nice ride.

At any rate now I have another loaner (which I don't want) and now I get text messages telling me how I need to behave.

Honestly, I wouldn't do business here again. I would not buy a car here. They obviously foster a culture of dishonesty.

The service techs show up late on Saturdays. I wonder why?

They complain about customers and expect the customer to come back. They do the least possible work to resolve issues. And when asked a question the answer is always "some other employee" is responsible for that.

This place is like dealing with a lazy 12 year old kid.

They really don't deserve my money or yours. Go somewhere else.

I recently had to replace the entire Catalytic Converter system and found out that Ennis Ford welded in a CC that wasn't even intended to be used on a Ford Vehicle.

This is what get when you used half a$$ed businesses like them.

I'd recommend going out of town to shop for your Ford vehicles. And CERTAINLY wouldn't take anything...