Chick-fil-A — Restaurant in Ennis

I recently had the pleasure of visiting Chick-fil-A, and I must say, it was an exceptional experience from start to finish. Every aspect of my visit was top-notch, making it an unforgettable dining outing.

The first thing that caught my attention was the impeccable cleanliness of the establishment. From the parking lot to the dining area, everything was spotless. This attention to cleanliness immediately set a positive tone for the entire visit and made me feel comfortable and at ease.

The hallmark of any great restaurant is its customer service, and Chick-fil-A truly excels in this department. The staff was not only friendly and welcoming, but they went above and beyond to ensure that every customer's needs were met. The smiles and genuine interactions made me feel like a valued guest, and it's evident that Chick-fil-A takes great pride in providing outstanding service.

One highlight of my visit was the clean and inviting kid's play area. It's rare to find a fast-food establishment with such a well-maintained and enjoyable space for kids. My little ones had a blast, and I appreciated that I could relax knowing they were in a safe and clean environment.

Of course, the heart of any dining experience is the food, and Chick-fil-A did not disappoint. The menu offered a delightful array of options, and the food lived up to its reputation for being delicious. The flavors were on point, and the quality was evident in every bite.

As a parent, I was pleasantly surprised to find diapers available in the restroom. This small touch showed me that Chick-fil-A truly understands the needs of its customers and goes the extra mile to accommodate families. Speaking of restrooms, I must mention the super clean bathroom. It's often an overlooked aspect, but the pristine facilities further reinforced Chick-fil-A's commitment to maintaining high standards of cleanliness throughout the establishment.

Last but not least, the quick service was the cherry on top of an already remarkable experience. Despite the busy lunchtime crowd, my order was taken promptly, and I didn't have to wait long before enjoying my meal.

In conclusion, my visit to Chick-fil-A was nothing short of exceptional. The combination of cleanliness, great customer service, a clean and entertaining kid's play area, delicious food, thoughtful amenities like diapers in the restroom, and a super clean bathroom made it a standout dining experience. Chick-fil-A has truly set the bar high for fast-food restaurants, and I can't wait to return for another...

I normally don’t like to leave reviews like this because I understand everyone has bad days and things aren’t always going to be perfect. But our visit today left a bad taste in my mouth.

We stopped in the middle of our road trip today. We called ahead to check and see if the playground was opened about ten minutes before we stopped. We got there and they had it shut down for cleaning which was fine and appreciated. We got our food and waited hoping we could catch a bit of playtime while our car got an oil change down the street. As we got towards the end of our meal, I checked in at the counter to see if they’d be opening soon or at all. The girl who I asked was great. She went and asked a girl named Chelsea and I don’t know if she didn’t see me at the counter but her response was just downright rude about it not opening anytime soon. Her attitude towards that simple question made me feel like we were an inconvenience. Look, I get it - it wouldn’t have been a problem if they weren’t done with the cleaning. Did it annoy us a little bit that we stopped with the anticipation of being able to play since we confirmed before making the stop? Yep. The kids can get over it. Maybe a training in customer service or a refresher with not only how staff interacts with customers but also with other team members would be good. You guys are out in the open. Behind closed doors with an attitude away from customers is fine but let’s not do it front facing. It doesn’t hurt to smile or to be sincere. It can make or break someone’s experience and you just never know what someone is going through. Let’s bring customer...

Well, I had tried Chick-fil-A at different locations in and out of Texas, but this one really needs some work to do. I placed my order online since I was going through I45. When I got there to pick up, I realized that I needed it more food, so I asked to add 2 more breakfast meals to the order as the ones I had ordered before. But they did not understand and just added 1 sandwich. When I got to the window, I verified and let them know I need it the hold meal no just 1 sandwich and one more order but the young lady didn't understand she still want it to give me sandwiches only no meals. When I got to speak with a team leader, she still did not listen to what I was trying to order as the young team member she also tried to give me only sandwiches and no meals. I felt as if I was talking to a teenager when they didn't want to hear what you were trying to tell them. Then, finally, I the 3er time I explained she understood. Then she tried to refund the money they took from the single sandwich and added me 2 meals instead, but when I received it I got the surprise that 2 of my drinks were missing. Then, when I finally got them and got to the place I was heading, we realized the sandwiches were wrong, and they had...