Tru-tech Cell Phone — Local services in Ennis

Just wanted to say how much i reccomend this store. Little background i once took my laptop into a Tech repair store Some years ago for a battery replacement. Expecting easy and Confident service, instead i was turned away and basically told to order a battery of ebay and i could "do it myself" foward to recently I had issues with my phones charging port. I was very Hesitant to try any tech repair shops after that first incident but i heard great things about tru tech. Appon arrivial i was greeted by a man named blake i explained to him the charging issue i was having and very quickly began to look up parts. To my relif he had the exact part i needed and let me know it would only be 30 mins. First off that is extremely impressive. When i got the phone back the port was brand new and worked waay better than before. I was impressed. Blake was a true professional and they care about theyre service seeing theyre repair layout is awesome reminds me of the professional videos on youtube. All i know is i will forever choose this spot for all tech repairs quick and pressional repairs i am impressed at theyre service! AMAZING STORE THANKS BLAKE YOU ARE AWESOME BRO! Also a plus i did see them repairing a ps5 game console Also..You cant find that in alot of places amazing! Deffinitly reccomend...

So tru-tech in Ennis talks about customer satisfaction. They completely messed up my $1000 phone and the only answer I can get is “sometimes smartphones do crazy things like this” and “We don’t know how that could’ve gone wrong”. My speaker phone was working just fine before they replaced my back glass. I even made a phone call on speaker in their parking lot before bringing my phone in. I leave the store after getting my back glass fixed, and no one can hear me on speaker phone anymore. No answers, so solution, and no refund. I’m all for supporting local businesses. But not when you don’t have a solution for your own mess up. The only point he could really make was that it “looks better” than it did before it came into the store. $120 to replace my back glass and now I can’t be heard over FaceTime, speaker phone, or in videos (for example Snapchat). As a mother of a 2 year old in the middle of social distancing... things like FaceTime, videos and phone calls are much more important than the physical look of my phone. Regardless of my life outside of their store, I’m a paying customer who was definitely not taken care of to the best of their ability. Any good customer service rep knows that “I don’t know” is...

*WARNING * WARNING * this place does not honor their refund policy. this place is a scam. I took my iPhone sx max 256g in for a cracked screen and they couldn’t fix it right. It kept over heating and cutting out. The tech tried to tell me sometimes phones do that until she actually felt the degree of temperature coming from my phone. He bragged about it only taking 20 minutes to fix it but I don’t believe e actually tested it. I went back numerous times and he even tried to replace it with his own personal phone screen as a replacement. $279 for a new screen and $130 for a battery. He refused to give me my refund I told him to keep the battery and screen, you can go on amazon and buy the same screen for 120. He said he couldn’t give me my money back but couldn’t tell me why I ask about his policy on refunds and he said it was on their website. He didn’t know. He wouldn’t give me his supervisors number or name and in the end in order to make me leave they called the police where I was threatened to leave or get hit with a criminal trespassing charge. Thanks a lot true-tech. This is how you treat a Iraqi war veteran? I would not recommend you take you phone to this place of business. They are incompetent...