Pegasus Chevrolet — Local services in Ennis

I’ve never left a negative review on anything, ever! But this needs to be known. Literally the worst experience ever! (Tyler was great!) The rest of the experience was pure trash!! I live a little over an hour away, so I called the dealership to make sure the vehicle I was interested in was still available before making the drive. They let me know it was at their sister site an hour away. I asked them to go ahead and retrieve the vehicle so that it would be there shortly after my arrival to the dealership. I showed up to the dealership to be told that the car had sold twenty minutes ago to the sales managers sister in law. I was irritated that I did not receive a phone call letting me know that it was “sold” and that it was sold from under me by the sales manager AFTER I called for them to retrieve the vehicle. I already had my financials approved prior to showing up at the lot. Once Tyler informed Raul of that I was already approved, Raul decided to let me get first dibs since I was there before his sister in law. We look over the vehicle and decide to talk numbers. Deon decides to step in on Tyler’s toes. First offer needed to come up on my trade in but agreed to the sale price of the “new” vehicle (Raul signed off on the offer prior to it being presented to me). Second offer they came up a little on the trade in but suddenly the “new” vehicle jumped up and Raul states that his first offer on the “new” vehicle was an error and that he can’t sell it for that price no matter what!! He SIGNED off on it. It was the most unethical way of business that I’ve ever experienced!! They refused to take my financial that I had already been approved for through USAA… I was forced to use their banking to seal the deal at a high interest rate!! The whole process was absolutely disgusting! I get a phone call three days later that I have to come back in (an hour and a half away!) because they failed to do an inspection and emission test on it prior to me signing all the documents. I’m then told I have to re-sign documents because the warranty I bought changed as well! I will NEVER recommend this dealership and I sure hope you can find a much better sales manager that actually has a moral compass or at least teach him to review his documents before signing...

I have a 2013 Chevrolet Silverado 1500. The dual radiator fans are not wanting to turn on when setting in stalled traffic and driving through long lines in fast food drive throughs. I recently replaced the thermostat and engine coolant sensor. Direct power was applied to the dual radiator fans and they turned on. However, the fans will not turn on whenever I'm going through a drive-thru and the temperature gauge will begin to creep past 210° degrees when I then have to shut off the engine momentarily to bring the temperature back down. As long as I'm driving on the roadway the temperature gauge reads normally. Only in congested traffic or going through a drive-thru that the temperature gauge begins to creep past 210°. I'm located in Palmer, Texas. The Handy Man mobile mechanic came out Sunday and hooked up a diagnostics no bigger than my cell phone and spent about 40 minutes running the diagnostics. He had the dual fans turn on, but really couldn't determine why they wouldn't turn on by themselves. He told me that I probably need to re-replace the new thermostat and engine coolant sensor that I had just replaced a month ago. Then he mentioned my radiator system should be flushed because the coolant looked dirty. To be honest, I couldn't help but suspect that he really didn't know what he was doing. I went to an automotive shop in Palmer and spent 5 hours in that shop and they were not able to do anything about it. They conducted an engine diagnostic and their computer couldn't tell them much of anything. They did replace the newly installed engine coolant sensor with another new AC Delco engine coolant sensor and it didn't do anything for the dual radiator fans to turn on. This should be a fairly simple thing instead of tearing the engine apart to find the problem why the dual radiator fans are not turning on. Can...

My experience could have received 5 stars. However, Ms. Morgan Hollins the service advisor that was supposed to help me didn’t communicate with me as she initially said she would. I had to continuously communicate with her to know the status of my vehicle. Additionally, the first time I called her to check on my vehicle she told me again she would call me with updates. However, that did not ring true. I had to call her twice on Friday to know when my vehicle would be ready. Finally she told me it would be ready Saturday morning so I asked what time on Saturday morning? She told me it would be ready at 8:00 a.m after I asked to check so I know how to plan my weekend. If I were a valued customer I would’ve been provided a time that my vehicle would be ready for pick up. This part of my experience was frustrating. However, there was a portion of my experience that was positive. Saturday morning when I went to retrieve my vehicle Ms. Hollins was not there and my paperwork wasn’t complete in totally. This was actually the positive part of my experience because I had the opportunity to deal with Ms. Lithia Barber who was a service advisor at the dealership but not knew to doing service advisor work. Ms. Barber was very apologetic. Although, she had nothing to do with my terrible experience. In fact, I told Ms. Barber if I return to Pegasus I would be dealing with her. I asked her for her business card but because she was new to the dealership she didn’t have any business cards yet. Ms. Barber is the reason I gave this visit three (3) stars and would be willing to return. Ms. Barber made my visit enjoyable. She provided excellent...