The UPS Store — Local services in Enterprise

Needs leadership and business processes. I had 7 PDF files to print, totalling around 150 pages, and they forgot two complete files. Had to return to get that figured out. I ordered a yard sign for my high school graduate; I filled out the order form on a Saturday and I was told the sign person would be in on Monday to print it. I went in on Monday and much to my dismay (and unsurprisingly) no one was tracking my order from the weekend. I then picked up my sign the following day and it was only one-sided, despite the form I filled out clearly stating 2-sided. This stems directly from a lack of present leadership and oversight. I...

I have to say I have been in this store several times and they greet customers and also thank you for coming in. All of the staff are wonderful but, I have mention one young man by name. He is Pedro and he is amazing. He has a humongous amount of patience and is so sweet and polite. On one occasion I observed him helping an elderly lady with Amazon returns on her phone and he was so helpful. She didn't know what she was doing and he assisted very graciously. This is a...

Made an appointment three weeks prior for notary services. Showed up for the appointment on time and was told that there was no notary on the premises. When we inquired about having an appointment, we were told by a very rude employee that sometimes the appointments get canceled and they forgot to notify us. If you need notary services, this is not the place. Go to AAA storage for all your notary needs. They always have notary on staff and no...