Vegas ATV Adventures — Local services in Enterprise

My fiancé and I drove out from Arizona to experience our first ATV tour for our birthdays. I called and scheduled weeks ahead, only to find that the lady who scheduled us put us on the wrong date. When I brought the error to her attention she was not remorseful or apologetic. Her suggestion for resolution was for us to sit for 2 hours and wait for to become available. Her consolation offer was 10% off. We originally scheduled a 2 hour tour, so I asked if we could instead do the 1 hour so we could get home to our kid at a reasonable time. She agreed, only to call me later to decline. Again, she was unapologetic and just said she would cancel our appointment. My fiancé and I are highly disappointed and will gladly keep the $300 in our pocket. I would strongly recommend anyone looking to do an ATV tour to consider another company.

Edit: The staff at this company clearly are liars. I called to report that we were running 5min late and the representative told me she wrote us down for December 11th. I booked for my birthday which is DECEMBER 09. The representative scheduled us for the wrong date and I assume she was looking at the November calendar. My intent and what I expressed to the rude woman is that I was booking for and on my birthday (again, Dec 09). I think I know what day I was born. This was THEIR error, not mine. If it were my error why would you offer a discount? They wrote down the wrong date and refuse to acknowledge it. I should have asked for a confirmation email. I would have never booked for a Tuesday. That is a school and work day, that makes no sense. Yes I called asking to do the one hour instead of the two, and my request was granted. The representive called later and retracted what she said.

Again, consider another company as this one is unprofessional, UNTRUTHFUL and unorganized. There won’t be a next time as I will never consider working with this...

I was thrilled to find this ATV tour company on short-notice while vacationing in Vegas last week. I completed an online reservation for two ATVs. When we arrived, we discovered that the vehicles were larger than what I had expected. The staff was very accommodating and got a smaller sized vehicle for me without any hassles, and they immediately refunded the difference in cost. They provide helmets and goggles, and to be honest. I recommend taking your own disinfecting wipes to thoroughly clean the safety gear. The instructors were super nice and extremely helpful in teaching me how to operate my ATV as this was my first time driving one. They were encouraging, patient and very professional. The ATVs were in great condition, and the trail is suitable for drivers of all levels. I was nervous and drove at a slow pace with a tour guide who remained nearby as I completed the mission. He did not appear the least bit bothered by my slow speed; he wanted me to feel safe and comfortable. This was one of the least expensive ATV tours that I found in Vegas. It's a 25-30 minute drive from The Strip but easy to find. They provide a 5 min break for photos. The tour lasted for an hour, but it is worth every penny! I would recommend this company to anyone interested in participating in this kind...

THIS PLACE HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!

I only found out about this place on Groupon and was attempting to book a tour for my friends and I for my birthday. Before purchasing on Groupon, I had a few questions and wanted to speak with someone. I’ll list all my issues with this place below.

The phone number on the website is to someone’s cell phone and they NEVER ANSWER.

Instead of answering the phone, someone will text from the number. To be frank, most responses are very short and rude, lack professionalism and tact. Screenshots provided

We had already purchased the Groupon and were attempting to book the tour with them since it doesn’t allow you to provide voucher info via their website. I had attempted to correspond with someone for almost a week regarding my inquiry via calls and texts while taking into consideration them being busy and not wanting to be bothersome. I finally received a response saying that WOULD NOT HONOR MY GROUPON AND DIRECTED ME TO BOOK THROUGH THEIR WEBSITE OR ANOTHER COMPANY.

I HAVE NEVER DEALT WITH A COMPANY WHO WERE SO WILLING TO TURN AWAY PAYING CUSTOMERS! They obviously don’t care about their clientele and I’ll do my best to ensure everyone is aware of how horrible...