Firehouse Subs Las Vegas - Eastern & Richmar — Restaurant in Nevada

I recently visited Firehouse Subs and had an exceptional experience that deserves recognition. Lelen, the cashier, played a pivotal role in making my visit memorable. Right from the start, Lelen greeted me with a warm and friendly demeanor, setting a positive tone for the entire experience.

As I placed my order, Lelen demonstrated excellent customer service, patiently guiding me through the menu and helping me make delicious choices. It was evident that Lelen was not just processing transactions but genuinely cared about ensuring customers had a satisfying visit.

The highlight of my experience was the sandwich crafted by Lelen. The attention to detail and dedication to quality were evident in every bite. The flavors were well-balanced, and the ingredients were fresh, making it one of the best sandwiches I've had in a while.

Moreover, the ambiance at Firehouse Subs was inviting, creating a comfortable space to enjoy the meal. Lelen's positive attitude and exceptional service truly stood out, making this visit a five-star experience. I highly recommend Firehouse Subs, and a big thanks to Lelen for going above and beyond in making my dining experience...

Soo bad. I have been very forgiving with past experiences with staff because the online ordering and app are corporate's fault. I have had to reorder or show receipts and do my best to make up for a;; the failures of corporate. This location, corporate or not, was all soggy, wamr to cold and out of mac and cheese, so told to grab extra chips. It was not editable. I tried to eat the sandwiches and soup. I could only eat some of the chips and tossed the rest. I will get a full refund or reverse the chrges. This was so so bad, after I have gone out of my way to go get cash for the workers to leave a tip with how bad the support from corporate has been. I will never come back to Firehouse Subs after this experience and I WILL NOT PAY for it. This was indescribably bad. I made a similar complaint in the account, and from the amount of successful transactions, even in the broken app and website that not all went through, I have never asked for anything back with the failures of the ordering and the location. This WILL BE REFUNDED! ...

I've been coming as a customer to this location for 9 years. I love all the sandwiches. I'm a sandwich guy. They're easy. They're quick, they're filling and they're good. They make my body feel good. The staff knows me by face and we have a good time. They always greet me and say goodbye. But CT and Jerry they rock when they make the sandwiches man. I love it! They're a good crew, a number one

Today is May 23rd 2025. I went and got my steamer. They were busy. I wasn't in there more than 3 minutes. I had called in 15 minutes earlier and was picking it up. Thank you Jerry, CJ Jordan and the two that I didn't recognize that are working there today. I'll get to know you. Everybody looked like they were enjoying their sandwiches. The faces and eyes said everything good conversation this place rocks. I love it My bank statement tells me I've been eating steamers 22 times this year to present. I thought it was more. You guys make a great sandwich. The hero the club on the sub. I love them all but steamers my love with caramelized...