Walgreens — Local services in Enterprise

I am absolutely livid and infuriated by the abysmal service I received at the enterprise pharmacy. I have been calling relentlessly regarding my 1-year-old's prescription. I have had to contact them a total of 15 times, my baby's doctor, and even Medicaid. And what do I find out? Medicaid informs me that the reason for the prescription delay is because the pharmacy has processed it 10 times and now requires an override. They have made me pester my doctor repeatedly for authorization, claiming they can't locate it twice. My doctor assured me that the authorization was sent and even had Medicaid on the line to confirm. Both parties verified that everything was in order. I called Walgreens, only to be told once again that they need an authorization code from my doctor. I had to explain to them that Medicaid had already provided me with the PA CODE, instructing them not to process the prescription until they receive the override or medicaid will deny it all together. Instead of listening to me, they had the audacity to insist that I was wrong and that they should not have to contact Medicaid for any reason, bc thats not something they do. They claimed I was clueless, when in reality, it is their incompetence that has left me without my child's medication. To the man who rudely laughed at me on the phone, talking over me and dismissing my valid concerns before abruptly hanging up, you are a disgrace. I am beyond stressed and suffering from headaches due to this ordeal. I have wasted an exorbitant amount of time dealing with this mess. The lack of communication and the need to repeat myself endlessly is utterly...

Tried to pick up my daughters refill (which she was emailed a reminder) I gave the info to Jennifer at the drive thru window she not so politely informed the insurance was denied bc she’s not eligible until April 21. I explained this is a refill so that didn’t make sense it was just a 30 day supply. Jennifer was very rude not offering to assist in the situation at hand. She kept saying I don’t know what you want me to do. I said maybe someone made a mistake and keyed it in incorrectly that I am the one that picked it up and verified what it was. She continued to talk over me and tell me maybe it was misplaced. I assured her it wasn’t she first told me she didn’t see any record of my daughter EVER filling a prescription at that location ( she has been filling there for over a year) after insisted she told me it was filled in February and a 90 days supply again I tried to explain she continued to talk over me and be very very rude would not help me at all. I explained people make mistakes she stated “Not here we would be fired so maybe you misplaced it” I tried calling the store after I left to speak to the manager about my experience and was left on hold for several minutes and put on hold again I hung up and left...

This pharmacy is either, under staffed or poorly managed. If you need a prescription filled within 24hrs go somewhere else, because most prescriptions HAVE TO BE ORDERED. When I've called for any reason I'm placed on hold for NO LESS than 30 min. When I go to pick up my prescriptions, I wait ANOTHER 30 - 45 minutes, (at least) for a receptionist to call my name. On top of all that, nothing is private, because no one is taught how to be discreet about customer privacy. I NEVER have any of these problems at DOCTORS PHARMACY in Dothan, Al. and they have always been less expensive as well. No matter how hard I try, one of my doctors insist on calling my prescriptions in to this Walgreens pharmacy. They say they can't transfer the prescriptions to my preferred pharmacy once it's been called in to them. 30 min more driving, but We'll worth it when I think about all this unnecessary STRESS. So, three days after the prescription was sent by my Doctor... Still not in. Adding insult to injury, after waiting in the drive through for 45min. The young girl wants to be "short", disrespectful " if we don't have it in, we don't have it in". I just wonder, couldn't there have been a more polite way...