Papa Johns Pizza — Restaurant in Enterprise

Well, I have waited long enough for a response from corporate. They’ve been as helpful as the location I placed the order with.

I ordered a pizza for my grandchildren and a veggie pizza bowl for myself. When the driver arrived I met him while he was still in his vehicle. He hands me a pizza and is attempting to leave. I inquired about the rest of the order. He stated they didn’t give it to him but he stated he’d go back to get it and return. I then meet a different driver at their vehicle, he hands me what I think is the veggie bowl and drives off. I get inside to find that the veggie bowl is covered with pepperoni. I am not only gluten free but I also do not eat pork, hence ordering the veggie bowl. So at this point I’m frustrated, I call to speak with a manager. The person that answered the phone tells me he’s the manager. He was dealing with some other issue when I called so he returned to the phone afterwards. I begin explaining what has taken place and he’s laughing repeatedly and apologizes for laughing and states that he just doesn’t know why someone would be put pepperoni on a veggie bowl. He thanked me for giving them an opportunity to fix things. I reluctantly give it another go only to be dissatisfied with the outcome. The second driver was also the 3rd driver, this time I stayed inside and waited. The guy comes to the door, hands me the box that looks nothing like the 1st one they gave me. It’s not sealed, it’s wet on the outside and when I open it, everything is shifted to one side. It appeared to have been tossed around. Now, I placed the order, I had nothing to do with making or delivering the food. If anyone was mad they had to make multiple trips for the same order, that should be me, not the driver!

I’ve emailed customer service multiple times and have heard not a peep from anyone. The only contact was the same laughing manager, that didn’t prove successful the first time we spoke, so no, there is no sense in me talking...

Ordered before leaving home was told 15 to 24 minuets. Arrived 20 mins later to drive thru window so knew possibility might have to wait. Told at window my pizzas were next out of the oven if I would pull to the front and they would bring them out. I waited 20 more mins and inside at this point handed two cold pizzas and one they had taken back to the back to pull off pepperoni and pulled off cheese so it was unacceptable so I asked the gentleman if they could remake them and he said yes. I then sat to wait. Told it would take 12 mins. 10 more mins of waiting a manager comes out and aggressively tells me they are not remaking the pizzas. Then when I asked for number to talk to corporate she then told me she would not give me that number and her boss was on vacation and she was it.

I would like to add. That I contacted the general manager and corporate office and no one even took the time to contact me in any way. This is the worst example of a papa John's I've seen in my entire life over the entire country. Thanks papa John's for making sure I have never visited a store of your...

Took longer than expected. Apparently some delivery driver took my order I placed for pick up, on his delivery.. Kinda annoying how he didn't really notice or care to check the box for the destination, pick up/delivery, or anything to determine it wasn't his delivery. I mean I get it, stuff happens, people mess up, I've been a delivery driver for years myself so again I get it. What I don't get is how you go about 9-10 mins away from the store with no destination..no idea where your order is going and you don't think twice about it noting possibly being the right order. I could understand more if he took 1-3 orders at a time but the guy literally only had mine.. Again I'm not that upset about it. I still got my pizza decently hot/fresh. Pizza was good too don't get me wrong. Again it just kinda annoyed me having tl wait around 10 extra minutes for a guy who didn't even have the slightest clue where he was taking his "delivery" and was needed to be called by the manager and told before he even noticed an came back. Just my experience is all. No harm no foul. Just an...