Keystone Villa at Ephrata — Local services in Ephrata

BEWARE! My mother was in the secured dementia unit for less than 36 hours before she was taken by ambulance to the emergency room for smacking her head, skin tears so deep her tissue was protruding and SEVERE bruising up both wrists and arms from a male med tech who pushed her down after she entered the med room where the door was left open. We placed her at keystone because her aggressive behavior was a lot to handle and Keystone repeatedly ensured us that they were prepared and used to these behaviors. That she would be safe there and we will look back and wish we would have made this horribly difficult decision sooner like other families. They missed giving her medication on her first day there completely due to a pharmacy issue within Keystone. She’s 75 and has NEVER acted the way they’re describing for myself or any of her other caregivers. We trusted their word that SHE WAS IN A SAFE PLACE and THEY WILL MAKE SURE SHE IS SAFE. She has been in the hospital for two weeks where myself and my sisters stayed around the clock to ensure her safety. Every doctor and nurse who looked at my mother said this was unnecessary abuse but the Ephrata police based their investigation off the testimonies of the abusers themselves and closed the investigation. The officer told me, “it was only a five foot hallway not ten” that she was pushed across, “she’s very strong for her age”, “she obtained small scratches when she FELL”. Video footage wasn’t available where the incident took place but there are two cameras in the exact location of the incident. Let them be fooled but I will not be. We had cameras in my mother’s room and I was able to hear how they treated her wheelchair bound roommate when preparing her for bed and it was not with the gentle kindness that their marketing director and fourth floor director told us it would be. This is being brushed under the rug and forgotten about. Keystone wasn’t in the wrong yet their homeless med tech was fired and their sign now says they’re hiring. I’m disgusted beyond words and the police let us, my mother and every other family and resident down by letting this go based off the stories of the other abusers who want to keep their jobs. Multiple past and current employees reached out to me willing to testify about the ongoing abuse that they witness at Keystone even in the dining area. Not ONE person has contacted us asking how my mother is. They REFUSED to give me a copy of the incident report and treated me like I was the one in the wrong by asking for it. This place needs shut down! People need to speak the truth and stand up for what is right not what is acceptable by laws or policies! If you would like to see the pictures of what they did to my sick mother or want more details do not hesitate to contact me. Nobody has my mother’s back but I certainly do and I don’t want anybody to suffer...

My wife and I toured Keystone Villa at Ephrata yesterday. The facility is immaculate and so clean, very nicely furnished and inviting. I have never seen so much open space, so many lounge areas to curl up in, and so many public spaces to make yourself at home in. It was amazing. They have a very nice pub room, activity kitchen, Chapel area, fitness room, game room, computer room, media room, the list goes on and on. The hallways are very spacious, the ceilings are high and the atmosphere made us think we were in a resort someplace! The dining room is very spacious and large. We had a meal and everything was top shelf! All of the associates of the community were so friendly, caring and genuinely happy. Smiles on everyone. We met the woman who is in charge of housekeeping and we let her know how impressed we were with the cleanliness of everything. Our tour guide (Director of Marketing) answered all of our questions, was genuinely caring and driven to make every resident's experience as good or better than living in your own home! We toured the Independent Living apartments. They are very spacious, well laid out, and the bathrooms are huge! Safety features and security features are everywhere. My wife and I immediately felt at home there. It was as if the apartment was your master bedroom, and the rest of the facility was your house to explore and enjoy. Very well laid out, spacious and well lit everywhere. We had six to eight residents engage us spontaneously in conversation to tell us how happy they were living there, how friendly and caring everyone was who worked there, and wanted to know when we were moving in! What a great experience the...

I have read all the complaints and it does makes you think twice. However, these complaints are very old. I don’t like to this but based on my experience, I would say, you just have to asked many questions and go pass beyond the old complaints because it is not how it perceive from what others stated. Based on our experience. I hope this helps many of you. My in laws just moved in (9JUL). They have one bedroom and it’s pretty roomy. It is basically a size of a simple one bedroom apartment: fridge, stove, cute little kitchen, and has community laundry. They are very friendly and helpful workers here. Don’t forget, my inlaws are not the only residents here. Attending to their needs, you do have to wait just like any other retirement, independent, or assisted living places out there. Unless it’s in dire needs and or emergency, of course they will there for your parents. So, As a visitor for couple days now, we have been spending time with my in laws from eating breakfast, lunch, and dinner. The food is not that bad at all. Again, this is not a four star hotel. They do assist the residents if they want more food or not. They do have Lots of daily activities that is posted all over the facility and in their room. I saw the calendar that was in my in law’s room. Lots of clubs to join too such Veterans club!

If you can see beyond what others complaining about this place, this place is not bad at all compare to other places we had been to. Again, those complaints are very old. Like my father in law said and he is a retired General “I like this...