Verizon — Local services in Lafayette

Sara was absolutely amazing, 5 star service! My account is maxed out with 10 phone lines, with most of them on the edge program. Sara spent somewhere between 2-3 hours with me the first day ultimately trying to figure out a way to get me an upgrade and added line. I was financially tapped for the bill to account options. At this point I was bummed thinking I wasted her time and maybe sales that potentially walked through the door while she helped me until all options were exhausted.

I told Sara that I would be back once I got a grasp on my account, she took my info, and even after all the wasted time, she thanked me for coming into Cellular plus and being a Verizon customer!

I knew I would bring my business to her again because of her willingness to help, and never made me feel like I wasted her time.

Around 3 days, and 2 phone buyouts later, I strolled back in looking for my Verizon angel, she greeted me across the room recognizing me right away. I walked over exchanged hellos, expressed to her I bet she had thought that she would never see me again after the other night, and she pointed out on her computer screen a post it note with my info and was going to follow up with me if I had not stopped in.

Talk about a rep being dedicated to her customer, never has any rep remembered me even the day after a sale, but she did and she to this point dI'd not have any sale from me.

Bottom line very impressed with the patience and respect I was shown by Sara, and would recommend. Her as a rep to all my friends and family in need, knowing she will go to the four corners to get all of us what we think we need. I didn't think this would be so long, however I was so happy with her first class service I wanted everyone to know who to go in...

BEST VERIZON EXPERIENCE EVER! I have been a consistent Verizon customer for over 21 years and my recent experience at this location and working with Dylan proves why.

I read reviews about this Verizon location versus the Verizon location five minutes from my home. Needless to say the closer location had terrible reviews so I drove to this specific Lafayette store and met Dylan. I told Dylan I wanted to upgrade my phone and review my current plan, because I wasn’t using my current plan to its fullest capability. I also let Dylan know that I am not the most tech savvy person, and he answered every question I had. Dylan was incredibly patient, asked clarifying questions to ensure he understood exactly what I needed and delivered beyond expectations!

It was Christmas Eve and shortly after I arrived a number of customers arrived at the store. Dylan did not make me feel rushed at all. He helped me secure a new plan that fits my needs, discussed accessories with me and many different options. He also clearly explained all of the charges I would receive, and ensured I did not have additional questions before signing on the dotted line. And an unexpected bonus were the free Apple Watch and iPad I received (I’ve never owned either of these devices so it was a nice perk!) Dylan could not have made this transaction easier or more pleasant. Customer service is very important to me and driving a few extra miles out of my way to this location and working with Dylan was worth every minute and every penny. If I could give Dylan and this store ten stars I would! For anyone reading this review, choose this store as your Verizon location… you’ll be so...

Been standing here for almost an hour and there has been no movement. Two reps helping two parties the entire time, stopping to answer calls. They have yet to acknowledge anyone standing in line.

Update: The employees are talking with their current customers about which celebrities who have died in plane crashes and everyone waiting behind us left. #LosingCustomers.

Update: Been waiting 75 mins now and customers being helped when I walked in still haven’t finished. There’s a poor 80 year old woman who has been here longer than us.

Update: I just told a new customer that we’ve been waiting almost 90 mins with no movement. He thanked me and left. #AnotherCustomerLeft

Update: We just sat down. 5 customers bailed. One rep is still with the same customer after an hour and a half. No awareness at all of other customers… constant casual conversation.

Update: The 80 year old woman said she was here 30 mins before us. That means it took the rep with glasses almost 2 hours to deal with a single customer to upgrade a phone. I used to sell cell phones in the late 90’s. It took me on average 20 mins sell and activate a phone. This is absurd.

Update: Kid with glasses has no customers. An elderly woman just walked in and he had the audacity to tell her to wait. Didn’t even invite her to take a seat at his desk.

Update: Yay!!! Almost two hours to finish when we walked in with one customer waiting in front of us. Oh… the kid with glasses didn’t wear a mask the...