Title: Unorganized Nightmare - One Star Review for Regal Movie Theater in Escondido
As an avid moviegoer, I had the unfortunate experience of visiting the Regal Movie Theater in Escondido, and I must say it was an absolute disaster from start to finish. If I could give this place zero stars, I would. Allow me to share my nightmarish encounter at this establishment.
First and foremost, the level of disorganization at this theater is mind-boggling. Upon arriving, I was greeted by an absurd sight - the front of the movie theater was closed for ticket purchases. Instead, customers were forced to queue up in endless concession lines just to get their tickets. What kind of business model is this? It's as if they want to discourage people from buying tickets altogether!
To make matters worse, the concession stands were a nightmare of their own. Only two registers were open, and they seemed to open the second one only when the line extended nearly to the entrance. Are they trying to set a record for the slowest service ever? It's baffling that a major movie theater chain could operate in such a haphazard and disrespectful manner towards their paying customers.
The real ordeal came when I decided to watch "Oppenheimer" in IMAX on opening night. The theater was clearly unprepared to handle the number of people attending. The lack of planning was evident as they blatantly refused to turn on the air conditioning, leaving the audience sweltering in discomfort. As a result, many patrons were compelled to abandon the screening halfway through the movie - a shameful situation for any theater to be in.
In that sweltering environment, it felt less like a movie theater and more like a torturous sauna. People were desperately fanning themselves, and the overall experience was infuriating. It's unconscionable that a company like Regal would neglect the basic comfort of its customers, especially during a highly anticipated event like an IMAX screening.
I am beyond disappointed in this Regal Movie Theater in Escondido, and I have vowed never to return. Fortunately, there is a more organized and customer-oriented Regal theater in San Marcos, where I will be taking my hard-earned money from now on. Escondido's Regal needs a serious wake-up call if they wish to remain in business and retain their clientele.
In conclusion, avoid this theater at all costs. Save yourself the frustration and discomfort and seek out other movie-watching options. The experience at Regal Movie Theater in Escondido was nothing short of appalling, and I hope my review serves as a...
Read moreHORRIBLE EXPERIENCE!!! so I guess now they do the assigned seating so my boyfriend and I chose our seats and when we went into the movie theatre ( theatre room 15 to be exact ) We opened the door and a HUGE smell of weed hit my face! The theatre smelled horrible! I let that go and went to our seats only to find TRASH ALL OVER!! Popcorn all over the bottom of our seats, nasty used tissue paper on our cup holders, used soda on the other cup holder and pop corn bucket on the seat next to us!! It was so gross ! The whole theatre was not cleaned and we were like 10 mins early to our movie (before commercials went on). The theatre SHOULD be cleaned out as soon as the previous movie is over!! It was so gross! I wish I could’ve taken photos because that was not alight! My boyfriend and I left because we legit couldn’t sit there and smelled disgusting &&&& we couldn’t switch seats because assigned seats! So we left to get a refund and it’s been more than 3 days and we still haven’t gotten our refund! They keep hanging up on us which is so unprofessional!! The guy who helped us was very nice which is why I didn’t go back to take a picture because I wanted to so badly just in case. But I thought no we’re fine. HORRIBLE MAKES ME NOT...
Read moreUnfortunately I went to see Avengers in IMAX on opening weekend and was shocked to find an overly packed theater. I understand that movies are packed on opening weekend but unfortunately this was much more than that. To my understanding sites sold more seats than were available and had seats double booked and possible more meaning this theater was not only over capacity but many would not be seeing the movie they had paid for. This was unknown to many customers as no one was told at the entrance or ever, you found out by noticing your seat was taken by someone else who had the same ticket. Not only was this a major issue but many people waited 30-40 minutes and paid for food that was price hiked for a film they thought they would see. I was one of the more unfortunate and waited in line for 40 minutes before I had to walk to the front and ask the lady that was clearly as irritated as me if she had been helped and she replied with a clear no. That's when I went to notify the customer service of this issue and found out all of the other unfortunate events happening. I wasted 2 1/3 hours to not see a movie and was more than upset for most...
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