Krush — Local services in Euclid

I bought an Indians World Series hat yesterday (10/25), unknowingly that my husband had already purchased one. Upon reading the exchange policy on my receipt today (10/26), it says only same day exchanges. No one has worn the hat at it still has all stickers and tags intact. I called and spoke with someone, I assume is an associate, who told me that he couldn't do anything for me! I spent $41.03 on a hat that can't be worn. I asked if I could exchange, only for him to tell me about some"law" that even the producers of the hat enforce because of sanitary reasons. Very dissatisfied with the return policy and service. Just as I told the associate, you all have lost a customer. This is the third and last hat I will ever buy with this company. By, the way, Villa and Lids let's you...

Got some shoes for Christmas and couldn’t return them cause I was sick call them to exchange them for the same kind and was told I couldn’t exchange them for a bigger size so now I’m stuck with a pair of shoes that I can’t fit their exchange policy sucks if it’s a gift we could be able to exchange them.

Update: I got into contact with the owner and he was very helpful and let me exchange the shoes for a bigger size. The transaction went smoothly and I was in and out. The store was nice and clean smell good the sales associate was very helpful to will be going back to buy more...

Man I been shopping at krush about 10 plus years me and my friends that we built a great bond over time and they work with you on your purchase and always have whatever popping they always in season I love that stor and I love the people I built a bond with more...