Wingstop — Restaurant in Euclid

Ordered food online, came in to take my daughter to the bathroom and was yelled at by cashier that they don't have public restrooms as I was walking towards their restroom. I asked her to repeat what she said because they have a seating area and I never heard of dine- in not having a restroom. Frustrated, I wait a few minutes and say well maybe she means for non-paying patrons. So as she is by the drink machine I ask her did she mean no public access to people who are not buying food. She says no to everyone. I say but theres no signs up and it doesnt say employee only on the door. She then proceeds to tell me " we dont need no sign" Luckily for me at the area I was standing I was able to see the full kitchen and witness their unsanitary practices. No one was wearing gloves..yuck..the girl in the cooking area yells " excuse me ma'am you're not allowed this far back" what did you need? I said my food and i want a refund because Im not waiting 15 min and my daughter has to use the bathroom. Needless to say they took their time doing it and I left. Never ever patronizing there again. I'm calling the health dept in the a.m. Food poisoning...

I placed an order for the Mayfield Hts location on 08/12/2024 at 8:08 pm. I arrived at the Mayfield Hts location to pick up my order but they didn't have my order. My order was sent to the Euclid location instead. I contacted the Euclid location, explained what happened and was told I'd receive a refund in 10 - 14 days. I then reordered my food at the Mayfield Hts location at 8:41 pm. As of 11/25/2024, I have still not received my refund from August 12th. I contacted my bank and was told Wingstop Euclid location never cancelled the order. I contacted the store again, only to find out my refund was never processed. I called the store multiple times, only to be keep being promised a called back from the general manager or the regional manager. I still have not received a call back. This is unacceptable! I have been treated rudely, lied to, still haven't received my refund. It seems as if no one cares about this incident or my refund. I spend a lot of money at Wingstop and I have always received great service until now. As customer, I am very...

This is so ridiculous. This place has not been open no longer than two years. I’ve been here four times and they messed up my order every single time I’m not understanding how hard it is to read a simple ticket. I don’t get it every time when I call, this is the first time I called in my order, got rectified the other two times it did not get fixed the other few times they should be ashamed of their self. Somebody need to reach out to me. I am so tired of spending my money here and my orders keep getting messed up time and time again even when the order is messed up the grease the oil the sauce is spilling out onto the bed in the bag is greasy and oily. Is this what you do is this what you all are about then on top of that the service, a slow and sloppy people in the back come up to the front and like to talk to the cash register lady or guy and that person on the register is FaceTime in while she’s taking orders answering her phone. Why do you have a line, you guys need to...