Aaron's Rent To Own — Local services in Eugene

Rented a living room set in December, 2018. No problems. Life being what it is, I ended up not needing the living room set anymore and called the W. 11th store to have it picked up. The man I spoke with (twice) on or around March 6th asked me why I wanted to return the furniture after having paid so much toward ownership. I explained that I no longer needed the furniture and that I was well aware of the money I had already spent. He then offered to let me keep the furniture for $1,000. Then, it was $500. The man then informed me that, for $50, I could KEEP the living room set. Again, I refused. I subsequently spoke with Amber and requested a pick-up on Thursday, March 12th, because I absolutely had to be out of my apartment no later than March 13th. Amber informed me that, since they did not schedule pickups on Thursdays or Fridays, Aaron's would pick up the furniture on Tuesday, March 10th between 4pm and 7pm and I agreed. 7pm, March 10th came and went. Aaron's never showed up, never called. When I contacted the store, they said their truck had broken down and they rescheduled the pick up for Friday, March 13th between 10am and 2pm. Fine.

At 4:56pm on March 13th I called and asked for an update as NO ONE HAD CONTACTED ME AT ALL that day. Amber, who seemed utterly bewildered by my dilemma, told me she would check on this and offered to call me back, at which time I provided her with my cell number. No. Call. Back. At 8pm", I spoke with Stephanie about the fact that I'd been waiting on Aaron's to pick up this furniture since 10am. Stephanie, whose customer service skills are *poor to say the least, offered neither an apology nor a solution. She simply said, "Our driver called in sick. You'll have to reschedule." After calmly explaining the situation once again, this rude young woman huffed audibly and stated, "Well, I'll have to talk to my GM." At that point, I asked her what I should do. No response. When I advised Stephanie that I could leave the furniture on the patio, Stephanie hung up on me. Do. Not. Do. Business. With. Aaron's. It's not worth the aggravation. UPDATE: Upon vacating my former apartment, I was informed that the management company had withheld $269.71 of my security deposit due to Aaron's inaction and lackluster business practices. I contacted the Better Business Bureau in Atlanta and subsequently received repeated assurances from Aaron's that I would receive reimbursement. I'm still waiting to receive these funds from Aaron's. Six months later. How frustrating and utterly disappointing that a company could, without conscience, deal with a customer in...

THE SAGA CONTINUES!!! another update* Received damage bedroom chest. Sent it back. Received another one- didn’t even take it off of the truck- sent it right back because that one was damaged. That was back in July. STILL PAYING ON IT. Their records show we STILL HAVE IT!!! WTH?!?! So waiting on call back to see if they have FINALLY fixed it- and to see if they will give us the credit from overpaying since then.

Horrible customer service at West 11th location and the Springfield location. Had a dresser (out of a complete bedroom set) arrive damaged—twice— never actually receiving said item but was charged for 3 months for it) STILL Waiting for credit. Tried to transfer our account from one location to the other (Springfield to Eugene) that took hours on the phone and having to talk to the district manager. Multiple issues with products and our account on their side. Issues with credits, sales, and payments. Both managers and most employees at both locations are rude, entitled, and have no real customer service. Including the original sales associate who helped us purchase the 1st bedroom set (multiple sets with multiple issues- multiple sets due to their part in not having proper inventory or having it be damaged etc) lying to us about products and what we were going to be charged for etc. simply put BOTH STORES NEED TO HAVE BETTER CUSTOMER SERVICE- INCLUDING MANAGEMENT!!

UPDATE: we decided to return the majority of the bedroom set and couches we purchased… wanted them picked up on a certain day due to our new furniture arriving. They said they couldn’t pick up then so had us wait for another week. Fine. Then they call us 10 Mins to 7:00pm to tell us they couldn’t pick it up Today then said it would be another week. Not only can we not store all of this furniture anymore but it’s also Thanksgiving week and we have people coming over. We don’t have the space to store all of this furniture! They said they can’t guarantee them picking up on Wednesday and if not, we have to wait until next week. We won’t be able to know until Wednesday. Nothing but problems. I hate this place and would not recommend them to anyone! So...

Horrible customer service. Ordered a washer & dryer about a month ago. They delivered the units a week after the scheduled delivery date. When they delivered them, the units were supposed to be stacked. They waited until they got units in our house to tell us they don't stack them and we had to do it ourselves. So they sat in our spare bedroom until we went and paid $40 to get them stacked. They were also supposed to install. They said once we stack them they would install. After we stacked them we found out Aaron's never gave us the power cord. So we drive to Aaron's to get the power cord, only to find out the power cord is too short. So we go to Home Depot and buy a longer power cord and scheduled the install. They have now missed 3 installation dates in row (Thursday, Friday, & Saturday). It's now Sunday and our washer & dryer units have been here for nearly a month and we haven't been able to use it. I don't feel like it's a lot to expect them to do what they say they're going to do and install our units and keep to their appointments. At minimum at least call and say you won't make it. But no word from them yet. I can't even rate the units because they have to complete the delivery and install and it's been 4 weeks. Now we're about to charged for a washer & dryer unit we've haven't even used. I'm trying to be gracious because of the pandemic but this is easily the worst experience I've ever had...