Lemoi Ace Hardware — Local services in Evanston Township

Wow, this has to be the worst hardware store in history. We gave it two tries and both were a shocking bust. The first trip, we were looking for outdoor wood stain. The first employee had no idea what we were even talking about. After about 10 minutes of hemming and hawing, he brings over another employee who says they don't have any. No, they're not out, they just don't carry it. What??? Ok, fine. So we bought a defective outdoor chair, which, when we came back to return the next day, were informed that the person behind the counter has no idea how to do a return! The line was unreal. They had a "manager" come over and apologize but she said no one in the whole store knew how to cashier except the cashier, who had a medical emergency and wasn't there. Seriously?! Why didn't they just close? I counted at least five employees there and NO ONE can cashier?? We're done trying at this store. I just hope my refund...

Usually don’t have an issue here but this old white man with a beard that looks like Santa at the paint counter felt the need to be so rude to me when I went in for a pickup order that said would be ready in 15 minutes when I ordered…here I am 3 hours later with no order, and no explanation as to why it’s not ready. I go in ask for my order and it’s only partially ready and that was not an issue for me however the attitude and rudeness of this awful man and how he treated me like the scum of the earth for asking a simple question of “oh they didn’t have the rest of them?” was condescending, rude and was unacceptable. I will never be coming in here again I will be taking my business elsewhere and I recommend anyone else do the same as this was a very off putting and honestly quite embarrassing moment for the store....

Over the years, I have purchased a few back yard swings with canopy and tables that seats 3 from Lemoi. A few days ago during high winds, the swing was picked up and blew across yard and ripped canopy clear off. Cushions had seen better days as well. I reached out to Lemoi and spoke to Ralph the owner. I asked bout swing with tables and he said that manufacturer was discontinuing the ones with tables. He checked his inventory and saw they did not have. He said would call me back. After calling a few locations, he found one a the Highland Park store. He said would personally pick up last Friday and have at store for me to pick up. Got it on Sunday, put together and think its best one we have had. Ralph went above and beyond to provide an excellent customer...