Ann Taylor — Local services in Evesham Township

Zero stars, if that were an option

The AT store in Marlton, NJ just cost the company a loyal customer. I’ve been shopping at AT for YEARS! Not anymore.

I was in the store for approximately 30 minutes. The store was not crowded at all (there was exactly 1 other customer at one point. The two salespersons both happily chatted with her). I received ZERO customer service; I literally sifted through stacks of pants looking for my size (I was not even in the sales section, so there was no excuse), and helped myself to a fitting room, only to finally make it to the checkout counter where the cashier still could not be bothered to greet me or even look me in the eye. At that point I told her I was not purchasing anything and explained to her exactly why. She still did not greet me or apologize but stood there looking like a cross between dumbfounded and unbothered. I told her I’ve been in that exact store dozens of times and have never been ignored like that.

Good bye AT! I don’t do poor customer service. There are far too many retail options for that.

~ A once loyal customer

Updated 11/21/17: I alerted AT’s corporate offices about the experience. They were apologetic and forwarded my concern to the regional VP, district manager and store manager. The store manager and district manager have since reached out. They were very professional and highly apologetic and assured me they will address this with the store associates. I’m not sure if I’ll shop there again but I am satisfied with management’s...

I would like to thank Cheryl, who is a fabulous sales rep for the Ann Taylor at the promenade. Cheryl was so friendly , professional, and has an eye for fashion . Cheryl knew exactly what to help me with in picking out the right dress for my daughter’s Sweet 16. I had a wonderful shopping experience with Cheryl. It was a wonderful night. You are the epitome of a sales person, especially in fashion , Where you helped for me to choose just the right dress for me to look and feel good in the moment I got dressed I felt exactly how I was imagining to feel on this very magical night ,which is what is...

The store is clean and organized with lots of beautiful items. The salespeople do not treat all customers equally, especially people of color. I was ignored while others were offered assistance. At first, I gave them the benefit of the doubt since I entered so quietly. But both associates made direct eye contact with me. One continued to ignore me and the other offered no more than...