Prospector Outfitters — Local services in Fairbanks

Upon arriving in Fairbanks, I found I’d lost a part of my GoPro and needed to replace it in order to photograph the aurora. I searched all over town, Walmart, Fred Meyer, REI, etc. only to find no one had any GoPro parts still in stock. The person at REI suggesting I might try this place. We assumed it would be a small local place with a limited stock but thought we’d try it. We couldn’t have been more wrong and we’re glad we stopped here. The store is large and has a great selection of almost anything related to outdoor gear. We found everything from Canada Goose parkas to hand warmers. We saw Carhart, Smart Wool gear, shoes and boots, etc., Everything also seemed reasonably priced. We ended up spending quite a bit of time just looking. I did in fact find the GoPro piece I was missing and I’m happy they were the only ones in town who did have it. I’d prefer to spend my money at a local place instead of a chain store. Parking was easy and the store was pretty easy to find. William, the sales person, at the store was so helpful and helped me find exactly the piece I needed. He was great to work with. If you’re in Fairbanks and need some type of outdoor gear I’d suggest this place. Just make it first on your list instead of trying everyplace else first like I did. I should have come to The Prospector as...

I had intentions of exchanging an item and was about 10 minutes late to close. I'm not from Fairbanks and was told they close at 8 instead of 6. Anyways, I showed up to the parking lot as the staff members were leaving for the day. I explained that I was leaving town before they opened up the next day and wouldn't be able to exchange then. The woman that appeared to be the shift supervisor said she was sorry but there was nothing they could do as tills were closed. As I was walking away in disappointment she said "wait" and called her manager right there. She was then able to exchange the size for my sandals within a few minutes after close. I sincerely appreciate the quality customer service and willingness to make sure their customers are left satisfied. I highly...

Decent selection HOWEVER, make sure you do your own research about what you want before you go (especially for shoes) because the kids working there are basically clueless and when you ask if they have a specific product (for example if you ask if they have Keen utility 6 inch summer boots) they will reply with “uuuhhhhh I don’t know, but I do know we carry boots”. Prices are MSRP but they do have occasional sales, but as I stated staff knowledge is extremely limited. Unfortunately my multiple visits has led me to either go to REI or order from Amazon. I want to support local and I know it’s hard to find workers here in Fairbanks, but when employees won’t actually go look if they even carry a product and just say “I don’t know” is...