Macy's — Local services in Fairfax

An employee wearing head cover was helping me. She needed to verify my purchases using my credit card information to remove the security tags that were left on what I bought over the weekend. Irritating! This salesperson tried to help me quickly and sought out a vacant register. Denied at the jewelry counter by a woman who said, "This register is off limits to you." Denied the second time and sent to a third register where she was denied. Why? All three were vacant. The last of the three seemed reasonable but said, "Oh, she works here? I thought she was customer wanting to look something up." How does that make any sense? The salesperson finally found Joe, a floor manager type, who looked at my paper and removed the security tags. The salesperson had apologized and slipped off. I suggested to Joe that three employees had denied her access to unused registers just to look something up. Why? They owe her an apology, don't you think? Was it because she had on head cover? And Joe turned and sent a nearby salesperson also wearing head cover away, "Will you go help that person over there?" Coincidence?

Joe was folding sweaters. I didn't think he was going to follow up so I took him over to jewelry and introduced him to the third lady who had denied access to her unused register saying, "This register is off limits you you." She lied! I said as much and asked Joe what he planned to do. He nodded to her as if to say "don't say anything else" but she kept talking. He said he would take care of it but he already said that once to me and I didn't think he meant it. He was randomly folding sweaters after my initial complaint.

He didn't like it when after he said he would follow up with the store manager and I told him I would do the same. He said, "Don't threaten me." To which I assured him that I had not threatened anyone but that I had a problem with the way the salesperson who tried her best to help me was treated by her fellow salespeople. I gave him my name, shook his hand, and walked out. Why didn't he assure me he would be sure it didn't happen again like that from the security tags being left on to the rude service I had witnessed? Why didn't he walk me to the door, hand me a card with his name and number on it? Why did he get defensive toward ME? It's his store that's not doing right.

This is an extremely diverse area. What was that?! I feel compelled to speak up because I witnessed what I can only assume was horrible discrimination against a person of a religion different from my own. I am a white woman but I have lived in the Middle East and I do my best to show respect to all people. Macy's does too or not? I left just, furious....

1 STAR – Macy’s is an Absolute Joke

I regret ever spending my hard-earned money at Macy’s. This company has demonstrated nothing but incompetence, deception, and a complete lack of accountability. I placed a large online order, and what should have been a routine delivery has turned into a ridiculous circus of excuses and runarounds.

Macy’s claimed my order shipped the day after purchase, yet tracking never updated. After waiting over a week, I contacted customer service, where I was rudely told it wasn’t their problem and that I should reach out to USPS instead. USPS then confirmed they never even received the package.

When I called Macy’s back, they conveniently changed their story—now suddenly my package actually “shipped” days later on March 4th (long after they initially claimed it had). I was then told to wait until the 7th. When the package still hadn’t moved, I called again, only to be told to wait until the 10th because that was the absolute last day I could receive it. Guess what? The 10th came and went, and still no package.

I called again on the 10th, and instead of taking responsibility, Macy’s had the audacity to tell me to give them ANOTHER 24 hours before they’d even pretend to help me. At that point, they would either attempt to ship my item again (which clearly never shipped to begin with) or refund me—IF they decided they actually didn’t have it.

So after TWO WEEKS of false promises, blatant lies, and dismissive customer service, I still have no package and no real resolution. Macy’s refuses to acknowledge that their Fair Oaks store has utterly failed in fulfilling my order and continues to waste my time with empty reassurances.

This company is an absolute disaster. They do not care about their customers, their logistics are a mess, and their customer service is nothing more than a team of unhelpful script-readers trained to deflect blame rather than solve problems.

I will NEVER spend another dime at Macy’s, and I urge anyone reading this to take your business elsewhere unless you enjoy being lied to, ignored, and strung along for weeks. This company is a sinking ship, and their abysmal service makes it obvious why.

Macy’s, you...

I have 6 years shopping in this macys, I lice 1h far from the building and I don't really care because I always had a good experience but this time February 2nd 2022 it was the worse and worse customer service I had. I always buying stuff for internacional donations and I'm traveling in a couple hours so I had a lot stuff on my hand and I asked In the home area about checkout and she said I have to go back to the backstage are to pay, I walked there and I asked to the cashier her name Brenda wait for me 2 minutes just to grab a leggings I forgot and I didn't take to back more than 3 minutes to the register so it was 9:01 and she was counting her register, she told me sorry I have to close my register but I can hold your stuff for tomorrow... I ask her why she don't told me she can't wait 3 minutes i can easily pay what I had right away and she just say sorry but my manager told me I have to close so I ask to call her manager her name LATTA and she was crazy rude telling me ¡we are close! she didn't ask what's going on and she didn't care about spending more than 3 hours to collect all my stuff and why the cashier don't told me about pay right away and I know she told her she was waiting for me and she just don't care because I heard when she said by the phone " you know we are close so close your register " this manager she don't care about customer... I'm store manager for a retail store and the first thing I know Customer always first, you have to have passion to care about the people and keep the register 5 minutes to put $300 to $500 on your KPI that's means care about your company.... I asked for corporate number and she told me you can find that online, I have to close.

I hope she closed remembering there was a lot of poor children and people waiting for something, but they are missing smiles she took for not keep register...