Target — Local services in Fairfield Township

The email I sent to target regarding bad customer service while Christmas shopping they were just terrible........ My fiancé and I went in to find a few gifts for an infant (going on 10 months) for Christmas and happened to see an end cap with "buy one get one 50% off ALL infant toy sign", we then proceeded to the toy section to see what else might have been included in this sale considering I didn't see a list of exclusions on the sale sign and included on the end cap was a fisher price toy for ages 1-36 months. We made a few selections in the toy section for around the ages 9 months and up and both I believe were Fisher Price and asked a gentleman (using this term loosely) in the electronics section if the selections we made were included in the sale, I believe his name was Jason. He informed us they were not. Upon further contemplation I decided to take another quick glance at the sign to see if there was something I missed. There wasn't, after second look and again verifying I didn't see any exclusions where it would have said doesn't include fisher price or something like some sales do I decided to ask another employee about the sale and why it wouldn't have listed exclusions. She wanted to be helpful but it wasn't her department or area of expertise or a manager but she was very nice and happened to call over Jason the guy we had just asked prior to her. Well Jason came over again and tried to brush us off saying they weren't on sale and he couldn't honor the sign because I didn't pull them from the end cap with the sign on it. The nicer young lady asked if they should call I guess was the store manager at the time and Jason insisted that "he got this". Meanwhile while walking him to section where I made our selection I here on the radio that Jasons lunch has arrived, more on that later. I show him where I got our toys from and there wasn't a sign there to indicate buy one get on 50% off but it was a bunch of toys that were Infant toys ranging from 0 months to probably 2 years old. I then politely asked Jason why a 9 month toy wouldn't be included in an infant toy sale when the toy on the endocarp that was also fisher price for the ages of 1month to 36 months is included. Jason had no answer. Jason then proceeded too make a valiant attempt to prove me wrong by going up front to grab an ad, all while his lunch that arrived 5 minutes ago must be growing cold. He shows back up with the ad to no avail, ad also listed no exclusion or brands that weren't included in this sale. He proceeds to tell us he can't give us the price and I ask what is an infant then and why 36 months is an infant and 9+ months is not, and forgot to mention that some of the toys on the sale endocarp were also included the isle in which we made our selection. Your employee just couldn't wrap his head around why I was confused about the signage and the sale. Eventually he gave up with frustration said and I quote " Fine have it" and quite literally STORMED off. Must have been hungry! Moral of the story is why didn't ALL mean all infant toys, why were there toys that weren't on sale on the end cap and why were their infant toys supposedly not included in the sale, and why did I get treated like a crook and a criminal for trying to save a few bucks. This guy literally went through every obstacle and additional effort not to give me the sale when your sign clearly said ALL. We took a picture Please follow up and ask for it if...

I hope that writing this won't just get me laughed off, but I'm putting this out there in good faith and hoping for positive results. I want it to be clear that I don't think this Target is a terrible place full of terrible employees. I've had the opposite experience in many departments, particularly at the Starbucks counter and the CVS pharmacy inside the store. Employees are often friendly and helpful and always work hard. But I still have a serious concern.

My elderly, ill mother and I went to this Target about a week and a half ago. In the middle of shopping the grocery section, she became ill and asked for the car keys. She told me to keep shopping while she took some outdated bread to the customer service counter and then went on to the handicapped space to sit in the car. When I later checked out and got to the car, she told me that she had been verbally abused by a young woman working near the self-checkout aisle. The young woman, she said, had loose shoulder length blonde hair and was standing with a group of other young employees. I am NOT here to get this young woman or her friends in trouble, but as an educator and mental healthcare professional, I am truly disturbed.

I know that this Target recently suffered an active shooter event. Based on my mother's recent experience, I think this has taken a toll on the emotional and mental health of the employees. For instance, the young woman who shouted at my mother: My mother can barely walk, and has to lean on a cart. She is in end-stage kidney failure. She is obviously frail, and is no threat to anyone. She mistakenly thought that a check-out aisle near the front doors was the customer service desk. On her way to hand expired bread to an employee, she was stopped by the young woman, who began to shout--with great agitation--that my mother was "cutting in line!" and had better get to the back!" When my mother tried to explain that she wasn't making a purchase, but going to customer service, the young woman got more and more agitated, and kept screaming "back of the line, back of the line!" Eventually, feeling sick and dizzy, my mother tossed the bread on the nearest checkout counter and said "never mind, I'll just leave." The young woman started to shout "She's throwing bread at me! She's attacking me! Help!" At this point, I am told, the young woman began to cry, and another young employee, a man, and a shift manager approached. The shift manager told my mother to "have a nice day" and she finally was able to leave.

This kind of behavior, toward disabled and elderly customers, is unacceptable, and even unsafe. My mother suffered stroke-like symptoms in the car, she was so frightened and upset, and nearly had to visit the ER. But in addition to being deeply disturbed at what my sick mother experienced, I am also genuinely concerned for the young woman and for her fellow employees. This is not the behavior of someone who is psychologically or emotionally stable.

We will not be returning to your Target until there is evidence that whatever has caused your employees such obvious distress has been more adequately addressed. It is fair neither to them nor to your customers.

Thank you for taking this into...

This target is fairly accessible for individuals with disabilities. First off, the middle row of the parking lots right in front of the store has many handicapped parking spots. Also, between the two sides of the row is a sidewalk/walkway that is wheelchair accessible (pictured). The walkway is flat all of the way into the store. The sidewalks in front of the entrance are also flat which is helpful for visually impaired individuals, or individuals using a wheelchair or other devices. There are double automatic doors as your enter the store. To the left as soon as you walk in there is one family restroom that is wheelchair accessible. There are options on the exit side (right side) when you walk in of wheelchairs along with electric shopping carts. Target always has done a good job at having very wide aisles where many individuals can fit going either direction. I also noticed the check out lanes are very wide as well. A cool feature I noticed for individuals in a wheelchair is the pull out little table at the check out lane. This could be helpful for individuals who are sitting lower in a wheelchair. However, the device where you pay is still placed significantly higher and would be out of reach if someone in a wheelchair was alone. Target is pretty bright for those who are visually impaired or hearing impaired, but there is a lot of glare on the floors which may cause distractions. Target is also very quiet. There is no music playing or other sounds that might be distracting or if individuals are sensitive to sounds. I also noticed there was no braille on restroom signs or anywhere around the store for those who might rely on that for getting around. There are some changes that could be made to the signs and checkout lanes but overall, Target is pretty accessible to individuals with many different disabilities. If individuals run into problems at the store, the workers are very friendly and always...