Dibsies Personalization Station — Local services in Fairfield

I ordered a matching Thomas the Train backpack and lunch bag for my 4year old Elliott. When I got it I realized the name was spelled with only one “t”. I emailed customer service and let them know, got a reply the same day and they had a replacement with correct spelling sent out the next day!! Customer service was amazing and over-the-top friendly! Not to mention I originally ordered it on a Saturday night and got it the next week!! As far as product itself, WONDERFUL quality. Thick fabric. Backpack is small enough for a preschool body but big enough to fit his 3ring binder and other school supplies. And the lunch bag was a tad smaller than expected but still great! For lunch today, we packed a full sized sandwich, cup of applesauce, small Tupperware with fruit, cheese stick AND a small bottle of Gatorade (and plastic silverware of course). Yes it was a tight fit getting all that in there but nothing was stacked or smooshed so definite success! HIGHLY recommend Dibsies and plan to be shopping...

At Christmas, I received a white children's step stool with storage as a gift for my daughter as well as several Christmas ornaments, one of which was a bear family--it's a special gift to receive a personalized family ornament that we can enjoy for years to come. I was impressed with both the overall quality of the ornaments as well as the clean personalization on them. They were packaged very securely and arrived in beautiful red bags that I was able to use again as storage when the holidays were over. As for the stool, it was easy to assemble with the included instructions and was a big hit on Christmas morning. After almost 3 months of use, it's holding up very well and shows no signs of wear despite daily use from a two year old. My daughter loves that her name is on her stool. I highly recommend Dibsies to anyone looking for a memorable gift--perfect for charming holiday presents or really any...

Ordered my Daughter a bookbag an the Stitching where the name was, was all messed up!! The bookbag I paid 34.90 an 39.90 after shipping is the same one at Wal-Mart for 10.99 when I got the backpack in the mail an opened it I tried to call the company but you can't you must leave a message or email them. When Patsey called after seeing the photos I sent she said sorry that mistakes happen an that they would give me a refund or a new bookbag an than tells me I'll have to wait to get my refund back an wanted me to print off a shipping label an send the bookbag in!! That's the company's job not the customer's smh so now I'm stuck with a worthless bookbag an money until they send out a return bag for the defective bookbag!!!! I'd love to post the picz of the bookbag but it won't let me.. Be safe when ordering from this company I know it may look cute online but things aren't always...