Nutmeg Bowl — Local services in Fairfield

DO NOT EXPECT GOOD CUSTOMER SERVICE HERE! NEVER RETURNING!! Bowling was fun with colleagues, until the end. We, being great citizens, stopped at one hour like we were instructed. We took a few seconds to put all the balls away, picked up the trash, then proceeded to wait in line to pay. There were several kids checking out one at a time on one side of the counter so we stood at the other side. There were people behind the counter but they made us wait. Then finally Charles decided to attend to us. Because we waited in line, NO FAULT OF OURS, our time was now one hour and SIX minutes. I did not agree with the 6 minute charge for the additional dollars. 💰 I explained my concern but then Charles was very rude!! 😡 I have never seen such a rude person whose business thrives from customer service. He can't be the manager, if he is the management for this establishment, then this is horrible. If they want to stay in business they better change pronto. I said we only bowled an hour and then he said then you should have came up here.m helllooo we were here standing waiting to be helped. Our lane was down for a few minutes and I said well hey we missed a couple minutes because of this. He was ride again and said he didn't get the call. Like it didn't happen But there are like 5 people behind the desk so what does that even mean? I made the call and someone came down after a couple minutes and fixed our lane on frame 3. So it's not like it did not happen. I asked would that take off for the additional minutes he was very short and said No. So you are seriously going to be this rude about a 6 minute charge? He said he was not taking any minutes off. Because I'm with colleagues and there are students present, I will not push the issue. Ok Charles, FINE! Take your extra unnecessary charge but I did let Charles know I would be leaving a Google review so that everyone knows how rude and unfriendly this business is. You may have gotten a couple dollars from me but you definitely lost more than that. Its never about the money its always about the principle and customer service. Take your money to any other bowling alley! If Charles is there run the other way!! Go somewhere else like Norwalk or Milfords bowling alley..their bowling alley is MUCH BETTER and customer service is nicer anyway! I rather drive than give this business another quarter. I always pay for what I use, however I do not tolerate rudeness, disrespect, and bad cistomer service! I would NEVER give my money to this bowling alley again. 🎳 🚫🚫 If you value customer service, don't...

Shame on you !!! So greedy! To start, they wont let any outside food or drink in, which is understandable. However, they are charging ridiculous prices for drinks! Almost 5 dollars for a soda, using the smallest cups, and the most ice possible. But the worst part for me that made me leave a bad review is -- I already spent near 20 bucks by the end of the night, just on sodas and they have a water fountain attached to the wall, so I decide just take a sip from the fountain and wait until I left because I had a drink in the car. I go to press the button on the fountain, only to find out it is shut off!! They don't even want you to be able to get even a sip of water because that means you may not buy another drink! I have never seen any place be that greedy that they would shut off the water fountain, just to sell more drinks, ever in my life! No it was not "out of service", it was shut off clearly. Basically monopolizing the drinks to the point where you literally HAVE TO buy their drinks or risk dehydration. Such a shame, I used to go at least four times a month but I am sad to say I don't think I will be returning! Shameful. Shame on...

First time I went to this place it was good & I was impressed. Since it was a decent place, I wanted to do my boyfriends birthday there, so I booked it (a month in advanced) and the day before our reservation date I called to make sure it was okay to bring balloons. The person I spoke to on the phone confirmed it was okay. The day of the reservation I called again to see if I can bring a cake, and guess what? They have no recollection of my reservation!! So after speaking to two different people they said they could “accommodate” me for 6:30 but I could only be there for a certain amount of time because they would be full after 7. Not to mention when I asked if I could still bring a cake they said no because it’s not considered a birthday party. Again, when I booked a month ago they told me to call back anytime if I wanted to bring a cake. Thanks for the “accommodation” of a different time but this whole situation was ridiculous!!! I have people coming to celebrate and I have to make sure the “accommodation” was good for them. Super ridiculous I would never recommend anyone I know...