Staples — Local services in Fairfield

The absolute worse in categories of customer service, product knowledge, efficiency, and a few other areas. I am standing now at the UPS counter where I came to drop off an Amazon return. I called before I drove here to ask the question: Me: "Hey! Do you guys accept UPS Amazon return drop-offs?" Female person" "Yes we do." Me: "Great, thanks!" Now, realizing I had already missed the UPS store which closed at 5, I searched the 'All-Knowing' internet to see if there was another location open after 5. Lo and behold, Staples popped up as an option. Me, never an acceptor of information just because the internet said so, I called to confirm and verify. The "professional" with the job at Staples, gave me a resounding, "Yes we do!" Not yes, with contingencies or caveats, just yes. So I came. I waited on the cue for nearly 15 minutes behind one man. In all fairness, there was one person working. Patience was not my challenge today. No rush. But that does not mean that I packed dinner to spend the evening at Staples for a simple package drop off. Moving on When the young man did get to me, Him: "Oh... well we take the drop-offs but we don't use the QR Code scan system here. You need to already have your package labeled" Me: "This is helpful information that is better when it is shared on the phone when I call to ask the question about your services." Then I take another 15 minutes to call Amazon to request that they email me an actual shipping label to attach to the packages. Amazon was great. In and out in 15 mins with all I need from them. @amazon #AmazonPrime So after waiting another 15 minutes for the email to get to Staples to be printed (and up to the time I left, Staples system still had not received the email)🤨 On to the self service option to print directly from my email. Hmmm... .30 cents/minute. No problem. I figure in and out, I am done in 3 minutes... Not so with this system that looped until my card had been charged more than 4.00 because I was clicking "logoff" and it never logged off. Then after I sought help, another window which was obviously taking its sweet time to populate was preventing the system from stopping the charges! Shame on you, Staples! Fix that! Such "petty thievery" is not cool! Something like that happening to 1000 people a day adds to your bottom line. Fix that! Thought that was all? Not hardly! Then as I figured out which label went with which package, a customer walked up needing help and some level of assistance with understanding a product offered by Staples. This only became an issue when it took 2 employees to speak with this customer and both say the same exact same thing to her. Neither employee thought it would be a good idea to take my packages (now ready to go) scan them so I can go! It was not at all a good experience. Seriously negative light to shine on this store. Staples needs to get it together and UPS should make better decisions on who reps their brand. @ups Total time I the store was over 90 minutes for a 5 minute...

I called in to see if I would be able to make business cards before they closed , the guy over the phone told me to send it through email & come right in , I get there at 8:30 , now the guy I spoke to is at the front register & tells me I can print the card myself at a machine by the bathroom .... okay thanks for you help . While standing over there I’m obviously confused so I asked a female worker how do I make quick business cards , she tells me ask the guy in the blue shirt ... so I go to him & he tells me I didn’t need to send a email i just needed my usb cord . I go outside & come back with it but by now the guy has another customer that took over 10 minutes to help . I sat there & waited for this man to help me because apparently he’s the only guy that knows how to do it . So when he finally comes to help me he basically tells me now it’s too late to print my business cards . WTF are you serious?! I sat here & waited patiently for you to tell me you can’t do it AND was givin the wrong information!!! Thanks for your inconvenience!!! These workers were more enthusiastic about locking the door than helping me . Unbelievable. Hiring people that want to help your customers not waste their time then...

Horrible customer service. I called the Fairfield location for a chair and was told they had three in stock. After calling to verify, they really only had one. I placed it on hold. Drove 20 mins to this location only to find out it was the wrong chair color and that the chair they set aside was coded as black in the system (not my issue). However, they had two of the ones I wanted in stock but built (floor model). I was not inclined to purchase it due to COVID but needed the chair and asked if they would discount the chair due to my inconvenience. I was told no by the store manager, as the chair was already on sale. I found this appalling after I was told they had the chair in stock and drove to make the purchase. That is poor customer service. I will not recommend this...