Stop & Shop — Local services in Fairhaven

This store clearly has a problem following Massachusetts' Price Accuracy laws! You see, when a store is under or improperly staffed, they do not have time to wait until closing to change the price tags for the next day. It will sometimes be done when business is still open, which will mean the tag will be wrong because the sale doesn't start until the next day. The way the Price checker accuracy laws work is to punish this by having the first item free (up to $10, if the item is more than that then the $10 is taken off the price of that first item) and the other items you're purchasing be at the correct price. This dissuades or disincentivises this practice by making the company pay for the entirety of the first item, because otherwise the company will be able to make money off of misleading people to think sales are active while they are not.

This is what i ran into last night, with the picture being a labeled sale that did not come up when scanned. This location has evidently informed its associates that they are not allowed to follow the very clearly posted law, because I was told that they weren't able to do anything without customer service which had left hours ago.

However, once I suggested that I would report the store to the Mass. Department of Labor and Statistics (or whatever it is, i don't have it in front of me. If you're in ANY store in Massachusetts you can probably look up and find it though), they acquiesced and took off the price of the first item. I then had to point out that the second item should be the correct price, and I was further argued with by the associate over whether or not they were allowed to keep the store from breaking state law. And not "hey did you know that you're actually technically supposed to-!" no, this is the state law that's broken so often and so wantonly by locations like this that they have it posted by law not only at every check out lane but above every single price checker in the entire store. I should not have to argue with your employees because they are worried they will get in trouble for doing what they are required to do by...

I'm not particularly a fan of the Stop and Shop chain. I've known employees and even management and they never seemed to happy with their jobs. Their prices even on Stop and Shop brands seemed to be a bit higher then other store brands (even some name brands).

I wish they'd take a page out of the Market Basket play book and open more isles instead of making people choose between self check-out or long lines.

Today's visit was due to crunch time at the holidays and even though there was one particular employ that was very helpful it will take me more than that then to get me to shop there on a regular basis.

A few things from today... Unpriced party platters at the deli. (Different sizes too.) Not enough employees to help people find things in the store. It's the holidays and people were aimlessly wandering around looking for items. Long lines at the checkout. Maybe half the cashier's were open. Staff up S&S! And last but not least I couldn't find any Christmas cookies! At all! Not in the bakery section, cookie isle, or holiday isle.

Speaking of the holiday isle... The Valentine's stuff was already out! Come on already.

Stop and Shop is the store to go-to if you have lots of money and plenty of time and you don't care if you get everything you want without having to go to a second store.

2 stars just because the 1 employee helped me and was friendly. (He didn't seem to be too happy though.)

I'll be keeping my business further down the road at Market Basket. It's too bad too because S&S is right down the street from...

I used to like this store, but it's been a miserable place to shop ever since the Shaw's nearby closed. It is always crowded now, especially on weekends - to the point where I will buy food at a gas station rather than go to this store on a Saturday. The employees always seem exhausted and stressed out, and this is sometimes reflected in the way they treat customers. To be fair, they have their hands full just keeping the shelves stocked. It's not their fault that the store is too small for the number of customers they serve, but it would help if they were adequately staffed. It's pretty frustrating when there's a problem at the self-checkout (which can't seem to cope with coupons) and you have to wait and wait and wait for someone to come over and help you.

The management does not keep up with the kinds of things they'd have to if they had any competition. For example, there was a malfunctioning light in the parking lot for weeks (maybe it's still broken), leaving part of the lot in darkness. This was really obnoxious around the holidays, when the parking lot was getting full and people were driving around trying to find good spaces. Not a fun place to walk around in the dark.

Hopefully a competitor will move into the old Shaw's. That will ease up the crowding at Stop & Shop and force management to step up their game. Until then, I will go to this store as seldom...