Altar'd State Summit Mall — Local services in Fairlawn

Walking into the store was not a hospitable experience. The workers were standing there talking and didn't acknowledge that I walked in, no welcome, didn’t ask if I needed help with anything my whole entire visit there. I found a cute graphic tee, was a bit pricy but I got it anyways. Im standing in line, the cashier is laughing and asking how the lady’s experience was who was checking out in front of me. She goes on to say how all these people went out their way to help her out and how friendly everyone was. They were chatting about her good experience. I get to the counter to check out, his face immediately looses its smile. I thought that was odd. He proceeded to ask me if I got help today I said no, and I wasn't greeted at the door as well, no one came to ask if I needed help either. He looks at me and says “ Well, we cant be perfect”. I knew IMMEDIATELY what the vibes were, he wouldn’t have EVER fixed his mouth to say that to any other woman that TYPICALLY patronizes this establishment. I asked him why do you have an attitude? You literally just asked me how your customer service was, I told you, now you’re mad at the response? He proceeds to argue with me, I wasn’t here for it so I turned around to leave. He proceeds to talk to me and argue while my back is turned leaving the store. Mind you I stopped the conversation when I realized his demeanor and approach to my response. I turned around and asked him why is he still addressing me and talking to me. He proceeds to yell and argue. I made him return my item and refund my money. I walked out the store, day not ruined, still happy and beautiful as I can be but, I will never patronize this store again. He claimed he was the “Manager” as well. His attitude and customer service was disrespectful and disgusting, I will never come back here. And the “ Owners “ response to this review “ THAT THEY DELETED BY THE WAY” should be proof of their unhinged attitude, low moralities and inability to be held accountable for their disrespectful customer service practices.

Thank you for revising your response, reviewing my experience, and taking accountability on addressing the customer...

My mom (52) and I (26) LOVE everything in this store. My mom had never been here before and i told one of the girls working there that and she really seemed just as happy as we were just to experience the store and browse the things we'd love to buy if we could. My mom was so in love with the romantic boho country charm theme she spent alot of time looking at each thing and commenting to me how she would wear them. In the back of the store she found a dress on in the window display and took pictures for her birthday. She even took a picture of the store sign so she remembers to return. We never felt pressured to buy anything and the girls were so kind and sweet. I wish things were not so expensive.. like $40 on sale for a shirt kind of expensive..but if they ever have a nice sale my mom and i...

I was originally excited upon entering the store when I saw cute designs and clothes I would actually wear. After looking at price tags I was deterred by the expensiveness, but that’s not my problem with this store. As my friends and I browsed we found that this store did not have a single clothing item in a large size. There were a plethora of extra small, small, and some medium sized clothing, but after searching and asking employees, we could not find a single article of clothing in large or extra large in the store. It was extremely disheartening to say the least. The lack of inclusivity was disappointing and left us all feeling...