Victoria's Secret — Local services in Fairlawn

The rep named Angel was so incredibly rude. I've never encountered someone so pushy and snarky in my entire life. My friend went in to buy some bras, on our way to the fitting room she looked at the clothing my friend had picked out and told her "those aren't gonna fit you." After my friend told her she felt they were the right ones for her she continued to tell her she wouldn't be able to wear them. Now, by all means, I understand trying to get someone to buy something you feel they will be comfortable in, but if she wants to try them on then you have no right to tell her otherwise. As I waited on my friend to change, I witnessed her speak to another woman in the same manner and tone. Not to mention the rude looks and harsh tone she used with me after I got stern with her and told her I would help my friend if necessary. I get its their job to help, but sometimes we just want to do our own thing without being told how we need to shop and what we need to buy. This particular reps attitude was through the roof. I love Victoria's secret and won't let this one worker deter me from shopping here, but I'm extremely upset with the tone she set for the entire day. It's a shame. Too overbearing. Needs to learn how to come off a little more gently. 1 star because customer service can make or break a business and this is one store that is failing horribly in...

I had the worst experience with manager Thalia at this location she refused to provide me an equal exchange bra on a promo item...she treated me like I was trying to steal from her. I called VS customer service twice they were appalled at her response towards me and conveyed that I was well within my time frame to do a equal exchange!! I expressed to her I wanted a spring bra light green pink whatever just springy I choose a blue and yellow bra 5 cents was left Idc if it was 1cent that's not an equal exchange so I choose another floral color some how she made it happen!! I had a funny feeling so I called customer service back they told me she chose a ugly cheetah print and sent it to my old address it feels personal and low life this is an amazing store I shop quite often but this Manager Tahlia there's no pathetic level she won't go to dissapoint her customers watch out!! BTW the VS rep handled my situation and resent out the bra I wanted VS has the best customer...

This is not the place to shop, not at Beachwoodor place, not at summit Mall, not online... They sell garbage and their policies are ludicrous. Case in point if you purchase something they make it nearly impossible for you to return by mail. You have to physically go to a store and then they will not refund you your shipping costs. By the way, they charge $11 to ship a 3 oz item. Just a rip off. I think most people know but I was surprised. The worst part, and maybe it wasn't their fault, but oh my God the staff was terrible. They're near predatory when they want you to buy something ... And they are beyond incompetent at the register. At this place, you can always count on some crazy woman arguing with the staff over $3 and they're dumb enough to do it for 25 minutes while everyone waits in line for this idiotic...