Same Day Mattress — Local services in Fargo

We were in need of mattresses for our business and saw Mattress by Appointment on Facebook, so we decided to give them a try. We arranged a visit to their showroom. We shared with the individual what we were desiring and how much use they would get annually. Based on the information we shared with them and the mattress we had selected and their assertation that the mattress we were looking at would serve our needs. We were told that these were Sealy and Serta Mattresses. The only difference is that they did not have their name brand. We proceeded with our purchase. Needless to say, with not even 40 days worth of sleep on these beds, the beds we selected have not stood any test of time. We’ve contacted this business and we are told that there was only a 30 day warranty (which expired before we ever got them in place). They have sagged severely and we have had countless complaints. This business will not do anything especially since they apparently “didn’t make any money” on the deal. We now sit over $6000 later with worthless beds and numerous complaints. Today, I now placed an order for new mattresses and box springs. I will have over $12,000 in mattresses and even more by the time we are able to replace the twin beds. I WOULD NEVER recommend this business to anyone. How dare you misrepresent Sealy and Serta. Please do not find yourself in the same deceptive...

Dan made Christmas very special for both my teen daughter and I. I’ve wanted to get her a new bed set for so long and she’s been begging me for over a couple years. But they are so expensive. I’m a single mom living on a tight budget. I saw a sign that said mattress sale up to 80% off so I took a chance. I didn’t believe it so I had to see for myself. I made an appointment for the following day, walked in and said I’m not able to buy a bed today but what do you have? Guess what... Dan delivered a beautiful brand new queen set that very same day. It was so affordable with the financing, I couldn’t pass it up! I am blown away by how simple this was. I couldn’t have ever imagined that this Christmas my daughter would finally have the bed she so badly wanted. Every child deserves a decent bed and Mattress by Appointment made that happen. Dan delivered the bed personally the same day with his friendly and helpful demeanor adding a special and personal touch... A BIG RED BOW! How genuine and creative and kind it that!! Thank...

They never answer the phone or return phone calls!! 👎🏾

Response: I always give credit where credit is due. I freely give away 5-stars to businesses that earn it, based off of my experiences (or feelings) from doing business with them. So, YES I can and will continue to give reviews based off my experience. Because I do business with a lot of people, that makes me an expert reviewer! Next, If you're a legitimate business the very first rule is to answer your mf phone!! I should not have to contact you in other ways, ANSWER YOUR PHONE (and if busy, RETURN PHONE CALLS)!! Simple! If you log onto your Google profile to "defend" your business, you can certainly answer your phone. Like I stated. This business is shady. They don't answer their phone (but responds on Google reviews ), there's no pricing info on their website, AND they also can't take criticism. Bad business, and even worse... 🗣 BAD BUSINESS PRACTICES....