Joe from Gadget Garage is one of those people that will restore your faith in humanity. My 16-year-old daughter was traveling to Fargo for a wrestling tournament with her team. While on a layover, she broke her phone. The team has a strict on policy on leaving the team, regardless of reason. I was not comfortable with my daughter being on the other side of the country without a phone. I called gadget garage, spoke to Joe and explained my situation. Without hesitation Joe said, "well, you've called the right place" and said he would go meet my daughter, grab her phone, then return the phone once the repairs were made. My daughter missed her connecting flight (thanks United Airlines for changing the gate numbers, and not telling anyone, I'm sure the other 15 people who missed their connection really appreciated it). I called Joe let him know the timing of pick-up needed to change, again without hesitation he started changing his schedule around to make it work -- I thought no way this guy could be any more awesome. Well, he became awesomer; United changed the gates again, didn't notify anyone and 30+ people missed their connecting flight. I had to call Joe again, he was very go-with-the-flow, not frustrated and adjusted his schedule again. My daughter finally arrived in Fargo, Joe picked up the phone, and made the repairs -- his communication was amazing. Joe's compassion for my situation was appreciated more than...
   Read moreMy Cell Cycle experience was horrible, I will never recommend them to anyone. I brought my son's Kindle in to get the charge port fixed, after not getting a call for a couple of days I stopped in. They said the Kindle was fixed and gave it to me, when I got home I realized it was not fixed. I brought it back and they kept it over a month! Not once while they had it for a month did they call me to give me a status update. When I called they lied to me and said the part was almost there but when I would call the next week it would be the same old story. Finally when I demanded to be given the tracking number to look up the status of the part myself, they found the part in the store. Now I am at home with the Kindle, over a month later, and it's still not charging! Worst electronics experience I've ever had, complete waste of time and money. In my opinion you're better off dealing with the manufacturer direct, not only will it be fixed faster (even through the mail system), it will actually work when you...
   Read moreI cracked the screen (badly) on my Google Pixel 2XL. These guys are very helpful and good at what they do.
I shopped around for the best price and timeframe for repair, and the Gadget Garage was easily the best option. The price was slightly higher than one nearby competitor (only $10), but they had my replacement screen on hand and ready to repair on the same day, which I was really surprised to find out. I decided on the GG, and I'm glad I did. Other quotes around town were much higher and would have left me without a phone for almost a week.
Everything went flawless and the phone works like new. The staff was knowledgeable and very friendly. I knew I was in good hands. They gave me a time to come back the same day and they had it ready for me.
Definitely recommended. They seem to be constantly busy, but if you can get to them at the right time/day, there's a good chance you can get your phone fixed...
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