Schmidt's Gems & Fine Jewelry — Local services in Fargo

Try to avoid buying anything from the owner. She is super nice at first, after you order your ring though she forgets all about you. It took three months to get my wedding ring. We had to order it. She gave us a timeline, when that was exceeded I called her. She said it hadn't come in yet and that the jeweler said it had to be custom made. I expected this but she should have called and told me she gave me a two week timeline again. Three weeks later I had to call her again she said she sent it back because it wasn't up to her standards. Which I can appreciate but again she should have called me and told me. Another three weeks go by and they aren't answering their phones. I had to take my fiance and go into the store to find out where my ring was. She basically said to wait, I had wanted to look at jewelry but she had a bad attitude so we left. When the ring was finally ready she waited till one minute before the store closed to tell us we could pick it up on her day off. She didn't even want to finish her own sale. We were just a number to her. A $5000 RING BTW. We meant absolutely nothing after she...

I found Schmidt's over 9 years ago. Rachel is my GIRRRRRRL! She has helped me design and create several pieces of custom jewelry. I have gotten everything from a little somethin' somethin' for myself to anniversary gifts for hubs (cool chunky bracelet, anyone?) to $6 hoop earrings.

What I love the most about Schmidt's is their commitment to perfection. Rachel is a stickler for the smallest of details and has brought to light pros and cons of each design. I value and trust her.

Now, Brenda (owner), is also an amazingly wonderful chick. She has infinite knowledge and wants to make sure her clients know they are appreciated and not just a number. She (as will the whole Schmidt's team) will bend over backwards to get you a particular item. They will not sell inferior products and stand behind their products 150%.

I am SO Team Schmidt's. The customer service, the friendliness, the helpfulness is so genuine. It's not snobby and if you walk in there wearing shorts and a grubby t-shirt, you'll still be...

This is my first time ever posting a review online, but my experience here made me have to come online and find a place to give my thanks.

When I walked in, I was greeted right away by one of the most friendly people I have ever met. I am completely inexperienced about jewelry, and had to purchase a setting for an engagement ring. Due to some unforseen circumstances, I needed to order a setting and have it set in just 1 day. Every jeweler in town wouldn't give me the time of day, and acted like I was throwing an unbearable burden on them by even asking if my request was possible.

Brenda not only helped me out and was able to overnight ship the needed crown and then set the ring the next day, but did so with a smile. She helped me find something in my price range with absolutely no pressure, and created a beautiful ring.

I will be going back to Schmidt's Jewelry for the rest of my jewelry needs, the service was beyond outstanding, as was the price compared to big national...