Dallas Medical Center — Local services in Farmers Branch

I have never felt so mistreated in my life. I had always came to this facility . even brought my son and my mother because i had always thought this hospital was the best and super friendly . but today i was proved wrong !!! I went in feeling completely horrible . mind you im 17 so im under age and i went in with my cousin and of course they needed consentment from my mom so they called but the nurse asked my mom for her social and started asking her all these question i complete understand so i didnt say anything but then this nurse so called "julie" attented me and asked me the basic question they ask you at the hospital. She asked about my weight and i was very unsure how much was my weight so i told her around 14t and she looked at me up and down and said you look like you weigh 170. I looked at her in shock but i still said nothing i just thought in my head wow am i really this big ? I disregarded that and she then asked me how tall i was and i asked her if she could measure me and she mugged me and did it in a bad attitude . i stood against the wall and she kept moving my head very roughly. I still said nothing but kept thinking about how much i needed this treatment so i then sat down . not to kid you she yelled at me to scoot up . by then i very angry at what was happening so i told her to not treat me like that and she acted as if it was completely normal to treat patience like so. So i then told her i was going to leave and she said "good" and i then left the room but felt so livid so i went to find other nurses to see what we could do and one nurse offerd to treat me and after all i was still in pain so i said yes and she got me a room. I went in waiting for the doctor still trying to not remeber what had just happened and the doctor came in and it was just a nightmear. As soon as he walked in i felt the tension. He then started asking me question about how i felt while staring at the tv not acknowledging my pain. He then asked for a nurses assistance and to my luck he brought in julie. At this point i felt as if everything was done on purpose because not only the nurse was unprofessional but the doctor the face that represents this facility was also very very rude. I then asked him if he could please ask another nurse to attend me because i did not feel comfortable with her and he said "no i choose what nurse attends who " i then just stayed quiet and felt so missrable and completely regreted coming here . i told him i did not feel comfortable and he said "do you want me to attend you or not if not i have other patience" . i waited for the doctor to leave the room with julie and i felt this facility in pain . livid i had to deal with this experince and the fact that the doctor was in this was such a disgrace. The doctors name was "abdo" . only one of the staff memebers actually cared and his name was david he was in the front and saw everything and i could feel that he was in shock as well. I hope something is done about these two because that is very unacceptable and it just says alot about this facility . 👎

THE FACT THAT THIS HOSPITAL HAS SO MANY BAD REVIEWS SAYS SO MUCH HOW THINGS ARE NOT JUST A ONE TIME THING AND THAT NOTHING IS BEING DONE TO FIX THIS HORRIBLE...

ZERO stars. Im not from Farmers Branch/Dallas area. I was at work back started hurting. My boss came to take me to a hospital my pain level was 8. By the time she arrived i was at a 10, and unable to stand. We had to call an ambulance they asked if i wanted to go to the closet hospital i said yes. When i arrived they asked a few questions and 30mins later a doctor came in looked at me looked at my back told me i was wasting their time. This wasnt an emergency, said she was going to "check my chart" and walked out. Maybe 30mins later the social worker came in said i was free to go and gave me "references". I told her i didnt understand what was happening. She said he marked me as "non-emergency" and unless i paid $400(there minimum, since i have no insurance) he would not be seeing me. She said there a clinic which was a 10min walk outside in another building. I said i cant walk, i can barely stand. Can y'all help me get there? She said no. I asked if there was a wheelchair i would be able to use to get there she said she would ask a nurse. I called my mom told her what happened she called for 2 hours everytime they just put her on hold. About an hour and half after Dee (the social worker) left the nurse came in and removed the IV out of my hand from the ambulance ride and told me again "your free to go". I told him i was needed a wheelchair and asked if 1 was available. He said he would find out. I waited over an hour with no answer. I tired during that time to sit in the doctor's chair which had wheels, because it was getting close to 4pm and the social worker/the paper she gave me said the clinic closed at 5. I was trying to make it on time. When i made it on to the chair i rolled myself out of the room and aksed how to get to the other building. All the nurses where just casually have a conversation but told me where to go. I turned a corner about 15 feet from the nurses station and there were 3-4 wheelchairs just sitting there. I cried. They could have helped me and CHOSE NOT TO!!! I got into a wheelchair and had to hold my purse in my mouth while i wheeled it. I saw a guy asked if he worked there he said "yes". I said "am i going to the right way to get to building 1?" He said "yes. Its far would you like me to take you?" I said "absolutely! If your able and have the time i would greatly appreciate it!" He did he took me the whole way. It was far with hills and no way i would have been able to do it myself. He helped me find the clinic and they were CLOSED!!. The paper Dee had given me said they closed at 5. But actually on fridays they close at 1. ALL I COULD DO WAS CRY. I called her to let her know they closed at 1 on friday she apologized and said she would update her papers, she had NO CLUE. I believe her, she was nice and the only one in the ER who remotely felt bad/sorry for me. I had to call my boss and she picked up and had to go to another hospital after being at Dallas Medical Center from 11am-4:30(or 5)pm. It was absolutely horrible. I was told twice i was "free to go" with no paperwork. I will be filing a complaint with the...

Edit: 6/26/19

Upon review of this post, Mr. Deybi Aldana, the ER/Trauma director contacted me and set everything straight. He told me that he would comp my visits, and if I wanted to, I could come back and they'd fix me up. The staff today was excellent. Dr. Hicks was amazing, explained my test results thoroughly, prescribed exactly what was needed, and had one of the best bedside manners I've ever witnessed. My nurses, Vickie and Lance were reassuring, affirming and awesome as well! The registrar was also very accommodating. My rating has been upgraded as a result of this. Thank you for making things right.

End of revision to rating/review. Previous review below for contextual purposes.

I've been to this hospital twice. The first time I had a very nice attending doctor, and the staff seemed to be nice. This most recent time, the doctor seemed very nice, however, they got swamped while I was there (two ambulances arrived back to back) and the doctor was not able to spend any time with me--he came into the room, handed me a few papers with my CT and blood workup results and left.

Not only did he not explain anything regarding my problem, the CT paperwork (that I did not receive last time) indicated that I had "unchanged" hepatic steanosis (liver disease) and an enlarged spleen. When oh WHEN was someone going to say "Hey, Mr. KeyStroke -- by the way, you have liver disease." I had a nice cry, and left.

Fast forward to this evening, I am still experiencing pain in my stomach and called to see if they could prescribe a medication called Reglan, which helps people to empty their stomach if they're bloated or have gastritis. I was denied by the nurse, and by the doctor. I was told that if I was still in pain that I could come back and check in. What good would that do me? When I inquired as to why they would not prescribe a medication that is clearly non-narcotic, and not controlled, the nurse replied "He said no, that's all I can tell you". The only other information I gleaned is "He's an emergency room doctor. Follow up with your physician."

That's no excuse. In addition to not explaining my current situation OR telling me, "By the way, last time we scanned you, we found liver damage/liver disease and an enlarged spleen", they didn't give me anything to help my situation. I think I've been more than patient, especially to be told that the reason someone cannot write a prescription is because "they are an emergency room doctor". Not good enough. I'm sitting here, ready to vomit, and they refuse to help.

When they send me a bill wanting a few thousand dollars for their time and trouble, I'll tell them that I "said no." It might be in their best interest to contact me and work with me before asking for money.

Not satisfied. One star (I would leave zero if I could)....