Today was my first time doing the drive up and they were so quick to get my order out. Unfortunately upon getting home I opened my bag to see it was the wrong order. I called guest services and they let me know they would have my correct bag when I returned. We started the car and drove back to town through snow and ice to park in the drive up space again. After calling guest services and nobody picking up, I waved down a worker. I'm so glad Luke turned his head for us. We let him know what happened and he penguin-walked back inside with the bag of wrong items and came right back out with my correct one. I wish I could give him (and all other workers) something in return for working this time of season with wet shoes and upset customers because he was so nice and willing to help. Thank you, Luke! Stay safe and...
Read moreMy friend in Wisconsin bought me a pure for Xmas didn't fit my faucet, it's mobile home, I'm in Durango Colorado, called Farmington nm to see what the policy is, they said if I had a digital recipt n I'd no problem, I took it in the next day, no problem, kudos toRachel, n mngr at front dest for return s, you kick butt when it comes to helping a far people n didn't give me shit on returning it. Thanks to u I will shop at your store, again. I live 1 hrs from Farmington nm. But, it's worth it. Happy holidays, be safe and stay warm. Thanks for not giving me crap. Have...
Read moreI visited this store in Oct. 2021. Every staff member I encountered, from when I entered the store, to browsing, to checking out, greeted me in a friendly, helpful way. All of them deserve to be commended (and given a raise)! Thank you for making this out-of-towner feel welcomed. It really makes a huge difference. I was in town due to the death of a family member, so I was feeling fragile. A kind greeting and patience go such a long way & you never know what someone is going through. Additionally, the store was clean...
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