American Home Furniture and Mattress - Farmington — Local services in Farmington

If I could leave zero stars I would & it's all because of 1 person...Steve (a manager in the Farmington store).We purchased a Lane couch and loveseat set in April. It was a store drop which meant the store was no longer going to carry it so we had to settle with the floor model which was fine after we looked it over, inspected, etc very thoroughly. After only maybe a month we started having issues with one of the recliners on the loveseat shutting properly. We're contacted customer service, they sent a technician out & we received a replacement directly from the manufacturer. Now only 6 months after initial purchase the replacement loveseat is doing the same thing. We had a technician come out & he discovered the frame brace supports are separating from the frame due to "faulty construction." I was contacted by customer service & told that we can't get the same loveseat because Lane was bought out by another company & they basically don't make this set anymore so I was told we're needed to do a "re-select", choose a whole new ensemble but it had to be equal or more in value. We went down to the local store & found a new set that is $700 more. I felt that since we were in our 1 year warranty period we shouldn't have to pay the difference especially since it was no fault of ours. We also weren't being picky on the new set other than it needed to fit my husband who is 6'4". I explained my thoughts to our original sales person, Tony (who has been very helpful) & also advised him that we're ste a 1 income family & have a budget. He advised I speak to the manager, Steve. When I discussed my thoughts/concerns with Steve he said of they're (meaning Lane) not going to stand behind their product then there's nothing he can do about it. I explained my concerns in a different way & told him why we picked the set we picked & explained to him how tall my husband is. He said "well maybe he should come down here. " I told him he was already down there the night before & that's what works for his size. He then said well we can't cut into our margin so there's nothing I can do, "maybe you should find a sectional." I was irate! We have spent a substantial amount of money in the store in the last 6-9 months & to be completely disregarded like this is unacceptable. Never will I deal with Steve ever again. I don't care if he's the last person left at this store, I'll take my business elsewhere. Let me also make you aware that we cannot get a refund... only an exchange for the same price we paid or more. So if we find something less they keep the difference or we add more stuff so we get the slight amount we paid. I am currently working in this with Steve's boss who I hope is 100 times...

Went to purchase a couch and loveseat. The new salesperson was helpful but had to leave many times to get answers for my questions.

Are the items available? Yes, can be delivered the next week.

Was told the extra percentage off of delivery was chosen. No delivery, no extra percentage off. Chose delivery but amount of percentage changed from 15 percent to 10 percent. Again, this information was shared by the trainer. Showed a partial screenshot on his phone but nowhere was the explanation of extra percentage off.

Ordered the couch and loveseat. Was told there were two items of each available. Delivery would be the following week Thursday or Saturday. Called the store Wednesday. Was told there times will arrive in three months. No apology, blamed someone else for miscommunication.

A few things that happened while in the store. The trainer for the salesperson did not help the salesperson. The salesperson called his name and had to follow him the length of the sales floor to get help. The trainer later came to me and said “you can come to me when you are ready to buy.” While sitting on the couch that was going to be our he’s the trainer spoke loudly across the sale room about me to the trainer, unprofessional. And, when the new salesperson was making the sale on the computer, he struggled and had to ask the trainer or the new manager for assistance.

The overall experience was bad. I felt bad for the new salesperson he was bot trained very well. The store does not communicate when changes are made.

I will be asking...

If I could put zero I would. Terrible cheap furniture DO NOT BUY extra warranted, when you try to use it it covers nothing. I my case we bought a recliner last March. Not even a year later the seat has sunk in so much your touching springs. They had a tech come out, he said its that type of chair. They won't honor their warrantee or manufacturers. They tell me Manufacturer will not deal with me only them, they will not give me the number so whatever they tell them is what they go by. I'll bet chair is manufactured by them. Will not let me exchange chair. Will now have to go to small claims court. my neighbor bought a leatherette couch from them, in 6 months it was all peeling, that one they won't resolve either. Horrible company do not trust them OR their furniture. That chair was 700.00, not cheap. Crooks To the owner I posted this on FB too, that's only 100,000 people it reaches. Love the responses of it happen to many of them too. Love the power of FB hope people listen to me and all other complaints. Merry...