U of U Health Farmington Health Center — Local services in Farmington

Extremely deplorable how they handled my care. I waited months to see Dr. Ann Camille Moreno and traveled out of state. I had to pay for a place to sleep over night and when I got to the office with her I told her everything that had been going on and she wouldn’t look at my history and told me she wouldn’t do anything and that my condition would “eventually go away on its own and that I should wait it out”. What? You don’t tell that to someone with a cavity…. That cavity needs treatment. Or other conditions? They need treatment and my previous tests showed I needed treatment. Anyways I start crying and show her the study because at this point I’ve been sick for a year now and it has not magically disappeared and she finally agrees to do testing and send in a prescription. I go home thinking I’ve maybe found someone to help. False. I wait two weeks for a phone call that never came for my prescription and test results. So I call the hospital only to find out that my test I really needed has been canceled and they had sent my prescription to somewhere in Farmington after I told them I did not live there and I couldn’t pick it up there. I also had no idea this had happened as I did not receive any kind of phone call or text message notifying me that it had been sent in and they insinuated that I was trying to get extra prescriptions. I can’t get extra prescriptions when you cant communicate with me to even pick one up. I also found out that another prescription they said they sent in did not get sent anywhere as I called my local pharmacy and they had no fax from U of U. So that takes another two weeks to figure out and I called and explained that I needed a hypoallergenic form of the cream that they sent to Farmington sent to my local pharmacy, did not happen. They sent the exact same prescription as the one that had given me reactions previously and I will never ever ever recommend Dr. Moreno to anyone else. Ever. Didn’t help me whatsoever and overall very frustrating and the team can’t communicate at all and will accuse you of trying to get extra medicine after making it extremely difficult to get AND sending it to the wrong place AND not notifying you a test was canceled AND sending in the wrong one that you’re allergic to AND telling you you’ll get better all by yourself after over a year of suffering AND making you travel out of state and wait months for a “specialist” sure she knew the conditions I was talking about but didn’t want to help me. It took over a month to get all my medicine and it wasn’t even right. Extremely unprofessional and definitely subpar behavior from a “specialist” if I could I’d give...

(UPDATE:I FINALLY got a call back from Chris who handles the collections cases yesterday after trying to get in touch with him for 3 weeks! Unfortunately, I already paid collections in full because you can't get a direct line to him and he took forever to get back to me and I didn't want it to effect my credit. Lesson learned, I will never be back! Incompetence at every turn!) I visited the clinic 2 years ago for a broken ankle. When I was admitted I gave them my insurance information and filled out the paperwork with all of my current information. Apparently the person working in admitting did not enter my information. Instead they used information that was over 11 years old. So I never received any bills, calls, letters, etc. Last week I was contacted by a collection agency about an unpaid bill which was totally unexpected. When I called to clear it up, Karen from billing was absolutely no help. Even after acknowledging they made an error. Instead of pulling the account from collections and allowing me to pay the bill, she told me I would have to work it out with the collection agency which would require me to pay the collection agencies fees and interest on a balance I never knew was due because of their mistake. I'm pretty sure Karen from billing just couldn't be bothered to help me because after being on the phone with them for almost an hour and being passed back and forth, it was after 5:00 PM and she wanted to go home. Too bad this is the lasting impression I have of this facility because it is very nice and the day of my visit I was treated great. Little did I know I would be held responsible financially and have my time wasted because someone on their end didn't do their job. Horrible! If someone from University of Utah Healthcare would like to get in touch with me and actually offer some help, I would be happy to pay the...

My experience getting a Covid test here was BAD. The doctor was rude. The biggest problem I have is that they did not offer me a work excuse note. I called when I got home, because I had forgotten to ask, and they transferred me four different times. They acted as though they had never heard of a work excuse note before and refused to give me one. SERIOUSLY??? I'm 23 and just got a new job, the first one of my career. I have been working for less than 3 months and this is my second time out of the office due to Covid. This time, I actually am sick. This facility can't even give me a piece of paper (or send an electronic copy) saying that I was getting a Covid test on Monday. This is absolutely unprofessional and unacceptable. I ended up requesting a work excuse note from the health department. Also, the way that the MyChart app is set up, due to "security reasons" you are unable to screenshot anything, including the test results. I will ABSOLUTELY NEVER go back to the University of Utah Health in Farmington. This was such a terrible experience, and so exhausting to deal with while being sick. I cannot believe that they would treat people this way, whether they are sick or not. Everyone getting a Covid test should be offered a work excuse note, and I am unaware of any other medical facility that is unfamiliar with that concept.

• I wanted to note that my employer did not require a note, I just wanted one because I felt that it was the...