Gold Italia — Local services in Fayetteville

I originally went to Kay jewelers for a battery install for my watch and was told they would have to send it off. I asked if they recommended another shop and she pointed me to Gold Italia and mentioned they send a lot of folks there. I went there and asked the sales associate if he installed watch batteries and he asked to see my watch. He immediately recognized it and showed me it was powered by kinetic power, he shook it and it began working immediately. I was impressed by his knowledge b/c I was just told it would have to be sent off 🤦‍♂️. I saw a necklace charm I had been looking for in his showcase and purchased it at an affordable price. I stated that I didn’t know if the bell would fit my necklace. He assured me that if it didn’t he would fix it for free if I brought it back. I came back the next day and a new associate was there. I explained my situation and he walked me to the other shop they have around the corner and the gentleman who had previously helped me was there. Not only were they willing to honor their word; they had more of a selection of what I was looking for in the size that best complemented my necklace and replaced the bell on it to fit perfectly. Also, the aforementioned watch, they sized it by removing a few links, and gave me store credit for the exact difference in the weight of my previous charm. All were friendly, courteous, and accommodating. They will be my first shop stop in my future jewelry purchases. Great staff, great products, affordable prices, what more could you ask...

I have spent an easy 20k with these people. I bought a solid gold watch for 2500. Links kept breaking the clasp broke. Mind you I only wore it maybe 5 times just to go out not nothing else definitely not an everyday watch. So after 3rd time of having to have it fixed. I asked for some of the money back or store credit. Then they offer 400. Like get real. My other jewelry i have bought from there is also poorly made after I really started looking at it. I got diamonds (real diamonds) falling out of a pendant in bought. My sons clasp fell off from poor soldering. Please go some where else. You have been warned. They should be closed down. before you claim buyers remorse or threatenin me with court about defamation of a business. I got pictures and reciepts of the jewelry i have bought except the couple times i didnt get one because i have bought so much from yall. Sad part is yall lost a life long customer. I have shopped with yall for a while. I got 6 kids and a wife I buy for. And always paid cash. Wrong I bought it in September 10th. It isn't normal wear and tear. It was not good quality. I have receipt for it. So what's your next lie. As a matter of fact I will be in the mall alot hint Christmas more money you are losing from me but I will tell my story to every customer I see at either store. My 1st amendment right freedom of speech. So what...

I have to only give a 1 star because of the service that I received. I purchased an ID bracelet back in Mid May for my daughter's birthday and gave a deposit of $200. I was told it would be a week and that I would be called to come pick it up. Well a week went by and no call so I went back to inquire. I was told next week, so I gave the benefit of doubt and left. Next week came, no bracelet and no call. I tried calling the number on the receipt but it was just a fax number. Five weeks of going back and forth and excuses of why my bracelet was not there, I finally gave up and requested that if my bracelet was not in the next Wednesday, 6/28 as informed, I wanted my money back. I gave it two extra days and on 6/30 ( a couple days past the start of week number 6), I went back to get a refund of my deposit. Ash, the person I purchased from and was communicating with seemed very apologetic and sincerely upset that I did not get my merchandise but right is right and whatever/whoever the distributor is who makes the jewelry is not the best person/company to be working with for delivery of customers paid for merchandise. With my experience with them, I would not recommend this vendor to my family...