Affordable Suites Fayetteville/Fort Bragg — Hotel in Fayetteville

If you want to experience unprofessional customer service you can stay here. The rep that I called to inquire about my reservation was condescending and rude. Kept blaming me for booking my reservation incorrectly saying it was my mistake repetitively and said I had to pay more money since I was a “maybe reservation” and my card didn’t go through and the consequences of that is I have to pay more to get a room and not at the original rate I booked at.

I was trying to explain everything but couldn’t get a word in because he kept interrupting and repeatedly say it was my mistake and I should learn from my mistakes and that I was too young and didn’t know any better. First of all just because I sound young doesn’t give you the right to talk to a customer the way you did. I’ve traveled a lot and booked at 3-5 star hotels, and the only reason why I booked with this “so called hotel” was because I was only in town for a day and it was cheap so I thought why not save money & all the reviews convinced me to book with this place, which apparently the reps can’t speak to customers politely.

I would have been fine if he had just said “hey, sorry your reservation/room was taken by someone else seems like there was issue with the reservation you made , would you like to rebook? Would be more than happy to assist you.”

I would’ve paid the higher rate if he was nice & just had the basic customer service skills down & communicated to me like a customer. But the fact he went on a tangent about how I am young and don’t know any better blah blah blah. I didn’t say anything just told him it’s okay I’ll just book with another place and I was polite during the entire call and told him thank you for calling me back since when I originally called him he was busy doing something else & wasn’t at the desk I guess.

Anyways, at the end of the call he had to have the last word because he said he could be my grandad and how I should be careful next time and learn from my mistakes. He ended the call with “goodbye candy” like what???

Insane. Never experienced this before @ any hotels and I’ve been to plenty since I do a lot of traveling for work but glad other customers had a lovely time and had a better experience with this place because I would rather run a 26k marathon while chewing on thumbtacks than stay at this place. Even if someone were to pay me to stay here it is still a hard pass.

Do better and you should learn from your mistakes as well because unless you’re a saint don’t patronize customers because you think you’re high & mighty cause you were born in the 50’s ,...

Brad the manager was kind at first during the reservation and booking phase but became erratical texting me and banning me from the hotel because I chose the homestead suites and was able to also find a new place to live. Back story my home burned down two weeks ago. I have insurance policy that covers up to 10k for lodging while I get my new home. He offered me a discount rate if I could get my insurance company to pay him upfront. It was approved but I needed to inspect the hotel before they booked it because they were paying him upfront and wouldn't be able to place me anywhere else. The day I was supposed to check out the hotel I was blessed to have found an apartment. I was still going to stay at the affordable suites but just for a shorter duration and couldn't even sign the lease yet and here goes BRAD THE MANAGER sending me texts early morning. He stated that he gets red flags when the locals of Fayetteville book with him. It was all strange and I decided to book with Homestead Suites for the next 30 days while I get my place together. THANKS BUT NO THANKS BRAD. if I could post the pictures of the messages I would. But for sure I'm reaching out...

I have never had a worse experience from ANY BUSINESS. I am a professional tattoo artist. My team and I were coming to book 3 rooms for 2 nights to work a tattoo convention. The owner called and asked why we had booked so many rooms. I guess he already had suspicion. We told him what we were there for and, unfortunately we were cussed and yelled at. The owner made it clear that he had problems with a different artist 2 years ago and now feels the need to make it everyone else's problem, when we've simply come to work. He used verbiage such as "your kind" and "you people", which leads me to believe that he uses this kind of language frequently for people who are different than him. He canceled our rooms LAST MINUTE making it extremely difficult for us to find different accommodations not only in time but financially as it takes several business days for a refund to be deposited. I'm astonished at the absolute absurdity of the situation. I am a professional in my industry. I cannot say the same...