Locker Room by Lids — Local services in Fayetteville

The Worst customer experience I have ever experienced. For some reason the people at this store can not perform simple math. The have no ability to exchange an item of equal value. I got a hat for Christmas came back to exchange it for the size needed and a color swap. I had the receipt and all items that were bought on the receipt and I still had to go back to lids twice to have the competent employee there help me figure the situation out. I can guarantee that I will share this stupidity with as many people as I can. The 2 guys working on Dec 27 have zero care for the customer. Had to run back and forth across the mall 3 times to get a simple exchange performed very shameful way for a business to operate. The thing I dont understand is why is Lids so much better than locker room and they are owned and operated by the...

My husband and I were visiting family from out of town and were looking for a UGA shirt. There was a young man that asked if we needed assistance right away when we walked in. He was very helpful and very kind. We ended up picking out a hat, as well, and upon checkout there was a very nice young lady who asked if we wanted to customize the hat in anyway. We did not realize this was an option. Due to their kindness and suggestions, we ended up buying another hat to customize as well. Feel like they had a good selection of items to choose from. Very kind and amazing stuff. Would recommend going to this store for college...

My sister bought a jersey for our dad on Father’s Day, and the worker there gave her the wrong size. She goes back to swap it out, and he charges her $40 and didn’t give her any receipt. I don’t understand why she would get charged $40 if it was their mistake to begin with. She asked for a specific size, y’all handed her the wrong one and didn’t notice until she got home, which is about an hour away...