Major Appliance Company — Local services in Fayetteville

Very disappointed. This place was recommended by a friend. Should have gone to a big box store. At least then my expectations would have been lower. Expected delivery 11/22/22 on my new washer purchased a week earlier. I was the first one set on their chart from 3-5pm time slot. I had to move items in my storage shed to allow them space to get into the small area. I temporarily put the junk under the carport anticipating putting it back after they finished install. Then I waited. At 5 pm on my satellite set clock, I walked out the door after having sat there for 2 hours waiting for them. I just went for a walk up and down the street within view of my house in case they showed up. They called at 5:05 pm as recorded by my answering machine. None of this is a problem. With the pandemic fallout, you really take what you can get right now and are just happy to see people working. When I called them back at 5:22, I was told that their delivery people had called me an hour earlier and no one answered. WRONG. They lied about me. I had been sitting on my couch waiting for them. So now instead of saying "we're sorry, we will set you up for first thing tomorrow" in essence acknowledging their mistake. They were blaming me for their "screw up". Also they then said we will set you up for tomorrow after lunch. I should have been first on their delivery schedule for that day. It might have pushed their people for today's deliveries behind a bit, but it doesn't take that long to set up a washer and it would have been good customer service. I then had to put all my stuff back in the shed and now again I am having to wait on them until after lunch whenever that will be. I am not expecting much now. I also currently need a new refrigerator. I will NOT be purchasing it from them. Don't expect more from them than a big box store, that was my mistake.

Finally delivered. At least the gentleman who delivered it was very nice...

Poor customer service- I requested service for our tenant's refrigerator and the tech went out quickly and diagnosed the issue. While onsite he called me and explained his findings and quoted the repairs. I gave him the approval over the phone however no work could be scheduled until the initial service call was paid. (I have to admit that is kind of odd since most repair companies go out diagnose the issue, get approval on repairs and bill once the repair is made.) We had to call twice for the initial invoice to be sent so we could have our bookkeeper send a payment and work scheduled. On our second call we let them know once they received payment to please reach out and schedule the repair. No contact was ever made. We have sent emails and even called again to verify the payment had been received and to request them to schedule service which they said they would. Still yet no contact has been made. This is now going on for six months. I called last week to get an update and was told I would need to speak to the owner. I called again today. Every time I'm told the owner is out of the office or on the phone. I stayed on hold for 20 minutes today hoping to get this issue resolved before being put to voicemail without anyone coming back to the line. Once I tried calling back they put me directly to voicemail. At the end of the day I would have called another vendor for service but this one had already be out and charge the diagnostic fee, knows the issue and parts needed. I would never recommend this company for service and will take them from our approved vendors list for our property management company and real estate services. This is the first review I have ever made but service or care for the customer is so bad people...

Had to get a new washer as my old one of 10 years died. When we purchased our last set we did so at a small hometown appliance store (out of state) and that experience taught us to go back to an appliance store instead of the big box stores. I am so happy we did. The customer service during the purchase was pleasant and easy. The two delivery men were both very pleasant and friendly. They arrived on time, took out the old set and brought in the new. The whole process was maybe 30-40 min at most and I was ready to wash! We decided to go with the Speed Queens for their longevity and durability (the old set were front loads and both had been serviced during their 10 year life). The speed queens we purchased have an included 7 year parts and labor warranty-so that was a nice bonus. I’ve washed everything I possibly could over the weekend to test theses workhorses out and I must say I am completely satisfied. A new fridge is next on my list and I will return to Major Appliance for...