O'Reilly Auto Parts — Local services in Federal Heights

The store manager Carlos was extremely rude and disrespectful. I purchased a Performance Tool Stud Extractor Part# W83203 and it didn’t even fit around the bolt on my truck. Granted I bought it from a different location but I was told that I could still bring it back even though it was opened... Carlos kept repeating himself saying that because I “used” the item her couldn’t return it. I tried to explain to him that I might did open it and tried to get it to fit over the bolt but I couldn’t get it figured out is which I didn’t “use” it. He kept trying to argue with me about the “use” of the item. He failed to realize that he allowed me to return a different bolt extractor set that he said was “CLEARLY” used. I know for a fact I didn’t use the item because I was changing the oil on my truck myself until I came across the stripped bolt. It is way to early in the day to be that rude about something so small... I just won’t return back to this store,! I dislike the fact that a lot of the auto part stores have employees that speak differently to...

The employees at O'Reilly Auto Parts are just Awesome, in the 40 yrs. I've been alive, no matter what the business or company was that I personally have spent any amount of time in or amount of money in, by far the employees that I spoke to and the ones who help my mom and me were very friendly and well spoken, helpful, and smart, they all seemed to know alot about the parts they sell, I knew alot about the parts and tools I needed, the O'Reilly's in Federal Heights Co. It was the best customer service and Auto Parts Professionals experience I have had and have seen!!! I was sent to O'Reilly Auto Parts from an employee at AutoZone who said they couldn't help me reset a simple sensor after buying and changing it out with a new sensor I bought at AutoZone that had instructions to have it reset with the same tool that they scanned my car with and told me what needed to be fixed, so I did, I left AutoZone and went to O'Reilly's where, AutoZone...

I had purchased from this location about a month ago the Frost Guard product. I needed to get a 2nd, on the way home from work, I stopped at 2 O'Reilly's. Both were very incompetent. The store on 72nd and Federal said that they would order one in and I could pick it up than had a brief discussion on how many to order. I stopped the next day and sure enough, no product. I went to this store on 9280 Federal and they were very helpful and ordered the product which I had in 24 hours. You can not get better than that. I had spoke with Ben who ordered it, Isaac called me the next day to tell me it was in and I spoke to Carlos their manager to tell him how happy I am with this store. They are friendly, helpful and willing to help and please. Go...