Jan's Hallmark Shop — Local services in Fenton

I went specifically to look at the Disneyland 70th Anniversary "A Magical Celebration Musical Ornament With Light" for $61.99. The ornament is to be one of several special Christmas gifts for my 9-yr old grandson this year so I was happy to have found it but concerned it might be too big. When I walked through the front door, I could see two women behind the counter, heads close together discussing something. One of them appeared to be on the phone. There was no one else in the store. Neither of them looked up or said anything to me after I entered the store. I walked over to the ornament wall to view the ornament I had in mind. I had a small measuring tape in my purse and took it out to measure the ornament (it was about 5"x5"). I also took time to look at ALL the ornaments to see if there was something else there that might interest me. I pulled up a chair in front of the ornament wall and sat there looking at the boxed ornaments on the lower shelves for about 10 minutes. Still no greeting from the employees or offers of assistance. Then I walked over to a table by the store window, and sat down on a chair so I could do a search on my phone for older Hallmark Disney Anniversary ornaments. The two employees continued to ignore me until I finally asked one of them if they had any Disney anniversary ornaments that weren't quite so big. I told them why I was looking for it. I also asked if the store had any miniature Disney ornaments as my grandson has a tabletop Christmas tree he puts up in his room every year. I explained that the ornaments were part of a much larger gift and how important it was to me. She had no reaction to what I said. What she said was "what we have is on display". She showed me where some other Disney ornaments were that didn't fit what I was looking for at all, and then returned to the checkout counter. I finally decided to go ahead and get the 70th anniversary ornament even though it was bigger than what I was looking for. I took it to the counter to pay for it. One of the women jumped on the phone after she asked the other employee to check me out. The employee rang me out and while I was paying, a customer entered the store. She turned and sad, "Hello. If I can help you let me know". I said to her, "When I entered the store, neither of you said a thing. You didn't greet me. You didn't offer to help me. But just now even while ringing me out, you took the time to greet that customer and offer assistance. It would be nice in the future if you'd extend the same courtesy to me." And without apologizing or saying anything further, she handed me my bag and I left. Suffice it to say I will never, ever, EVER shop at Jan's Hallmark in Fenton again and I will encourage everyone I know to take their business...

I am a Hallmark Gold Crown rewards member. Today I opened my app and saw that I have a $2.00 reward that expires 10/31/2025. I provided my phone number at the checkout to get credit for my purchase. After I paid, I told the assistant I forgot to use my coupon. She did not offer to return and ring up my purchase again with my reward dollars. I left the store but then came back to ask her to re-ring my purchase. After speaking to the manager, they said they can not help me.I told the cashier it sure would be nice if when you provide your phone number and they have your reward account information, they would advise you ”you earned a credit, would you like to use that now?” I know it’s only $2.00, but talk about bad customer service. I am on so many reward programs and everyone advises the customer they have earned reward dollars available to use. It’s like Jan’s Hallmark deliberately doesn’t tell their customer so the customers reward dollars expire or you have to come back and make another purchase on another day. Do better Jan’s...

I placed order on December 11 for Christmas cards for grandkids. The store did not contact me when they received my order. I called today, December 31, per online suggestion and indeed my order was at store. There was no apology and the person who answered the phone could not give me an explanation. She said she didn't know when my order had arrived at store. When I picked up, I noted the postmark was...