Emerson YMCA — Local services in Ferguson

Do not take your child to this location if they can not talk to u. I brought my child to the child watch center while I worked out. I usually use other locations but this was the closest to me since my move. My infant was being watched by a younger woman and an older woman. I didn't catch names until the director called me but won't mention to try to give some respect since the directordid call me and addressthe issue. About 2 minutes into my workout I see the older woman look out the window and shake her head I didn't think anything of it at the time. I was on the treadmill and could not see everyone in the room just noticed her at the window. When my treadmill reached right over 5 minutes the younger woman came out to tell me my son was crying a lot. I instantly turned the treadmill off and went to get my son. The younger women went to the front desk and my son was in the room with the older woman. When I walked in I noticed him screaming with his hands up wanting to be picked up I heard the older women throwing stuff around in a storage area. She did not notice I was there. My son was standing at the door when she SLAMMED the door in my sons face. She came out, noticing i was there trying to hand me animal cookies as I was walking out. At this point I had seen all I needed to see and didn't want a darn thing from her! The director did reach out and say they are taking this very seriously after confirming everything I said by reviewing video footage but I feel like everyone should know about this situation when considering taking your child here for a break. That is what I tried to do, was get a break to work out at a facility that I pay for every single month instead I got someone disrespecting my child. This was my first time attending this location and I looked at the reviews ahead of time but from the moment I walked in nothing felt welcoming about the environment! I learned my lesson the hard way hoping to save the next momma the trouble I...

Hands down thee worst ymca location ever. Customer service is terrible. You can walk in and stand in line waiting on assistance and a lady is sitting there taking others who just walk in and waltz past the line. Maybe we all should just waltz up instead of respecting someone’s time and space by trying to do things the polite way. That’s not even what upset me. I called around 12pm and spoke to one rep who said that there was spots available for swimming lessons for my son that start on Saturday and to come up today and register. I also asked if I could register my son for latch key at Wedgwood for the month of May, she said yes, come today and he can start Thursday. I went as soon as I left work at 5pm. A different rep than the one I spoke with earlier, but the same rep that didn’t call to assist any people in line, but accepted walk ups, said there are no swim classes available for Saturday. Then said he couldn’t register for latch key. I said the other rep told me he could register a few hours ago, so she gave me the application. This whole process is inconsistent from one rep to the next. When my son was enrolled here in latch key 2 years ago, they were sending my personal receipts to my mom who hasn’t set foot in there in over a decade and was not listed on his paperwork as a parent. They claimed that she brought me there when I was a child so she is on my account and that’s why she was sent my personal information. I’ll be happy to see them do anything right. Frustrated and discouraged to the max. I don’t know why when we try to do things in our own community, the reps always try to make it seem like such an inconvenience to them, and some wonder why we leave to support other communities with our business. I asked for the branch manager and I was given a card and told that she doesn’t always come in. I’m contacting the Board of Directors and I won’t stop until there are results because this...

I love being at Emerson YMCA this is where I learned how to gain my strength and courage being in the water when I was a child I was pushed in a pool buy lifeguard and I guess he felt that this would make me swim and participate but it just put more fear in me but I go to the YMCA at Emerson practically everyday I enjoy being there when I first attended there I had been bedridden for 17 years my spiritual god sister Bessie took me there I've been there ever since I would have been there three years but I had surgery last year 2018 I honestly love being there when I first joined Emerson YMCA I weigh 240 lb and before I had left to have surgery in 2018 I I've dropped down to 176 lbs being in the Miracle Water that's what they we're calling it when I join the others that was already there and that's what I call it today I do not regret getting up that first day going now and I'm glad I'm there today I really love being in the gym and I wouldn't replace it for anyting God bless you all take care of yourselves and be safe at home and out and about my name...