Kroger — Local services in Findlay

I went into Kroger's tonight picked up my groceries several signs did not have the correct information on them. I do not get the newspaper so I do not get the ads but the signs in front of the items should be updated. Apparently three different items that I was trying to purchase at the the price that that item stated was with card was wrong. They would not honor without me uploading the Kroger's app. I have several times had to do this with no success it will not recognize my phone number or my email so comes up with an error. I went to the service desk the service desk lady was trying to help me while a gentleman came around who had nothing to do with the transaction and began to badger me making comments in the background that I should read the ads. I send it to him that if the produce has a sign in the front of it that says with card they should honor it he began to tell me I needed to grow up. Yes I got very very angry while the lady was trying very hard to help me I just said forget it I walked over to a section and put my stuff on a shelf all of it or it did not belong I understand that the man continued to scream very loudly getting everyone's attention that I needed to grow up grow up grow up I heard that five or six times I was very upset and told him he needed to learn customer service and he said no you need to grow up by this time I had half the store looking at me so I left I'm very very upset about this and embarrassed some of the cashiers there are no me very well and no this is not my character. But there's no sense in all this I now went home with a 60 hour week ahead of me and no time or way to get to the grocery store in between so I have no groceries I have no medications that I needed that were in my car there is no sense in all of this I did have a lady outside ask me if I was okay and that that was uncalled for so I appreciated that this gentleman needs to be fired no one should have to go...

I don’t typically leave reviews, but feel compelled to after this experience. A couple weeks ago, we purchased A few Simple Truth Organic Beef Ribeye Steaks. Each steak was individually vacuum sealed/packaged from the store. The steaks immediately went in to the freezer.

A week later, I pulled two steaks to thaw out (still before the original sell by/freeze by date). The steaks thawed in the fridge overnight. I just opened the package to season them, and the most intense rotten egg smell emitted from both packages. I bagged them up and placed them outside. My dog won’t even go near them.

Suspicious that two packs were both bad (same lot #) I opened the other, still frozen steaks. Even rock solid, you can smell the same odor. All are the same lot number.

I called the Kroger hotline on the packaging, firstly to see if there was a recall, and secondly to get a refund. The CSR was polite, but said that even though it is a Kroger-branded product, they couldn’t confirm it was purchased from them, so I’d need to take it in to a store. Oh yeah and I absolutely had to bring in the reading meat with me. In my car...

I called this Kroger, but the manager was “unavailable”. I needed to go to Fostoria anyway, so I took the meat over there (in my truck Ed so as not to puke). This was two hours later.

The store manager, (not the Peon, but the head of the store) came to inspect the steaks. This Scientist proceeded to tell me that the rancid odor was completely normal for organic steaks and I am fine to eat them.... Are you kidding me? When I pressed the issue, he actually felt the steaks, said they weren’t cold, so I’d clearly forgot to refrigerate them, and refused the return.

What a horrible experience. The Findlay/Fostoria Kroger’s have declined so bad that we are willing to drive an extra 30 minutes up to Perrysburg or BG. You’d think that HQ wasn’t a three hour drive away....

The girl at the self checkout had an extremely bad attitude. She did not honor their policies without having to jump through hoops as a customer. For example: they have a "make it right" policy if they are out of a product. They were out of my brand of tortillas, so I brought up the equivalent product. She told me I had to have someone from grocery or a manager. A manager came up and she said to the manager "we need someone from grocery"!!!!!!!! The manager told her grocery is on lane 10 and she could do it. Next, my digital coupons didn't go through and she gave me attitude about how they weren't in my cart, I hit the back button and they were there! She reluctantly took the coupons off. FINALLY: I had a printed coupon for $5 off $15 (she was still by us at the time). She said well, hit checkout and hit the coupon button and I will be back... I am busy. I'm shocked, appalled, and upset. This girl needs a new job. I only wish I...