Rent-A-Center — Local services in Findlay

ORDERED FROM AARONS LAST THURSDAY GETTING BRAND NEW SET DELIVERED MONDAY AND A DRYER OF COURSE I SHOULD HAVE NEVER WENT ANYWHERE ELSE!!! Maybe the complaint just filed with the FTC and Attorney General will get someone's attention .Ordered a brand new set that was online only at $37.77 week. Was told by store in Findlay Ohio I couldn't get approved for that set but they had a " brand new" set in store they could give me for $42+ weekly.( Asked and advised I would t buy anything but brand new, I don't want other people's used furniture especially not for thousands of dollars and was reassured it was)Two weeks later and finally they are bringing the " new" set and when they call and say on the way I ask to be sure it's brand new ,bc I saw on line they had a used set ( same exact set except had a wedge which I wouldn't need or want) for price they quoted me, they said yes however 10/15 minutes later got a call saying " warehouse" lied about it being new and it was filthy so I wasn't getting furniture once again. While on phone with Corporate I get a call from store saying they are ordering a new set and should be here next week. That was two weeks ago so here we are a month later and they have my money for first week rent and I have no furniture. And Everytime I call the " manager" , if that's what she is I don't see how she got the job she's rude and condescending, keeps saying it's been ordered but probably still Two more weeks. This is now going to be at least 6 weeks before I have furniture. Calling false advertising lawyers today bc obviously writing the BBB doesn't make any difference. And just in case they want to say I am not the customer I am his wife his name is John and when you tell him something you are also telling me we share everything as husbands...

This was my first experience with rent a center and it will be my absolute last. I have been waiting almost 4 weeks for my couch. It was supposed to be delivered July 8th, and it’s now July 31st and still nothing. I have called the store multiple times and keep getting the run around. I’ve asked to speak to the manager 3 times and Betty refuses to call us back. Everyone we have spoken to is absolutely rude, you get cut off while talking and they make it seem like you’re stupid. I called in to cancel the agreement today to head to show place instead as they were so kind and willing to get my product quickly, and the guy I spoke to at RAC was rude, he said he would cancel it and didn’t even ask my name. When I proceeded to ask him if he wanted my name or agreement number he said no I have caller id to which I responded what is the name? He said “Constance or Constantine” THAT IS HORRIBLE. I told him that is definitely not my name and asked if he would like the correct one so I can get this canceled. I guarantee this will not be the end of this and I will have to call back another 10 times to get this canceled for a couch I still don’t have. With the service I’ve had I guarantee even after those 10 calls in the near future they still won’t have my order canceled. Absolutely never again. Will I deal with a company that treats their customers the...

I’ve had a few agreements w this place and have had no issues whatsoever. Till I was going to make another agreement with Betty for just a dresser. Betty was very polite at the beginning and made it very easy till I looked over the agreement throughly and Betty was trying to sell me a 6 drawer dresser for $1100 (which I understand that the company has to make their money as well) I found the same one on Ashley furniture for $250. I had asked to bring the price down and Betty had brought the price all the way down to $448.(which is almost 3x less than the previous price) I then told her to just cancel the agreement because I felt that should’ve been the first option. I was then told “okay” and abruptly hung up on the phone. I then called back an hour later and talked to Dave about it because the agreement still has not been canceled and I am still awaiting a response. I’ve been a pretty loyal customer but I don’t think I will be buying from this place again after I finish paying off my...