The Home Depot — Local services in Flagstaff

I bought cabinets at HD August 30,2023. From the day of arrival they were damaged and defected. There were wrong sizes ordered that the cabinet “expert” changed after I ordered, which did not fit my space. I contacted the store for months, until finally in December 2023 the store manager got in contact with me, stating his associates never told him there was any issues. Finally in August 2024 we came to an agreement for a refund. An agreement was signed in which the contract stated to be paid in 21 business days. I never received a check by or on that day. I received a check a day past and it was a fraudulent check that was rejected by Wells Fargo for insufficient funds. I immediately contacted the store manager and HD escalations team, heard nothing back. Fast forward, I was told by Mike at the Home Depot store, that he would help me with discounts on a few small projects for the house as his way of saying “sorry” for what happened. He stated it would be easier to handle at store level. I have texts and recorded calls of him saying he told the escalations department to disregard my legal letter that I requested to be contacted within 14 business days for, because he would help with this small projects at home. He is on recorded call with escalations stating this as well. Now Mike and the escalations team are both lying, saying it was never said, stating I don’t get anything back because he discounted a single product in October. Again, after he discussed helping discount a few small projects not one signal project. He also promised ONE cabinet door and I have not received that either. They also have had 2 replacement drawers for my kitchen pantry they were holding, until I had space for them in my home. This was what we agreed to because the amount of doors they were holding would take up an entire bedroom in my home. They discarded those drawers when they were to be dropped off at my home as agreed upon. I now have 2 broken drawers in my pantry that I can’t replace because Home Depot took it upon themselves to discard brand new drawers!!!! Mike the store manager has completely stopped responding to me after he promised to take care of this at store level, all while he told me not to speak to escalations anymore either. Now he refuses to answer my calls, or texts. I still don’t have my ONE door he promised to replace in “good faith” and I don’t have my 2 kitchen pantry doors he discarded without my permission, when he was supposed to drop them off at my house. This is absurd how I’m being treated when this company is in a clear breach of contract, after not getting my check on time and sending a fraudulent one at first. Because it’s Home Depot, a large company, they think they can scam and deceive customers and get away with it. Maybe they will, but I will make sure I speak very loudly to let everyone know what they’ve done. You cannot trust Mike Pooler, the store manager who apparently runs the Flagstaff stores, and cottonwood store. Be very cautious if you have to deal with him. He will make you think he’s this great guy who wants to help, then backstab you and lie to you in your face. I had respected him from day one, always thanking him and telling him I appreciated his help, just to be ignored and lied to. I trusted him. Same with HD customer service, they truly don’t give a damn. It’s all about them and their profits, they don’t care about screwing...

Home Depot in west Flagstaff is absolutely a joke. I was going to leave well enough alone and not post this but they insist on continuing to be inept. I went in to order a measure for new blinds. The guy working in that department had absolutely no clue how to do this. He called 3 other employees who didn't know either. After over an hour I paid my 50 dollars and was told someone would call me to schedule the measure within 24hrs. 48hrs later, I went back to the store and the person working the counter looked up my order and said there was nothing there. After 20 more minutes of proding and showing my receipt I was told the order was there but not done properly. He made a call and then told me someone would call me within 12hrs. Someone did call about 10hrs later. After the measure was done, the person that did the measure submitted the info right there and said give it 12hrs for home depot to have it. I went in about 24hrs later and it took 45 mins to tell me they didn't think the measurements were done yet. I texted the installer right there in front of the home depot associate who responded with home depot has all the info. Another 30 mins goes by and they tell me there's nothing they can do. The next day, I went in, and it took another freaken 40mins for someone to tell me " you haven't had a measure done yet" I went in the next day, yet another person, same answer. The day after that I called rather than go in. Was transfered to 4 different people and finally got someone who was able to look up the order. Low and behold, there was a quote in the system. 2hrs later I went to the store to place the order and the person there told me there was nothing in the system and that I needed to have a measure done. I told him I just spoke to someone who found it. He screwed around for over 30 mins trying to find the measurements and I couldn't wait any longer so I left. I called back later that evening and got someone who was able to find the measurements and quote. Went the next day, they couldn't find it. Demanded to speak to a manager who I waited over 50 mins for. He came over, never said a word to me, logged onto the computer, found the order and measurements and said there to the inept employee and then walked away. I FINALLY ordered my blinds and then was told there was an install fee. The first 4 employees I dealt with all told me there was no install fee. I paid and left more angry than I've ever been. Fast forward, 2 weeks after the install has been completed, I get 3 calls a week from different employees at home depot wanting to know if I want to go ahead and order blinds since my measurements were in. What in the heck is wrong with these people? You have my money, I have my blinds, but you idiots keep calling asking me to complete my order. Serious, the most untrained uncaring people i have ever met at this store. The managers don't give a damn. Nothing was done to compensate me for my troubles, and now they keep calling asking me to order blinds that I already freaken ordered from them. Bottom line, don't shop here. Drive to Prescott and go to Lowes, or...

I am writing to let you know that I am extremely disappointed with the way the installers left my house.

First of all, they did not tack back my carpet so I have brown grout all over my carpet where the tile seam is. I know on my invoice it states that they will re-tack carpet but the carpet was never pulled back for them to re-tack. I just had my carpets cleaned literally a month ago, I will provide receipt if you need it!!! Now, I need to have them re-cleaned and stain removed where they left dark brown grout stains. I was never told I had to pull by the carpet for installation otherwise I would have done so myself to ensure this would not happen. The installers should have masked, taped, or told me to pull back my out carpet or at least do something to protect my carpet from the dark brown grout stains I now have. This is such bad outcome for my carpets and extremely unprofessional. When I asked the installer about the carpet he said “we do not have the tools to pull it back and re-tack the carpet”…so he decided to just let them get ruined! I am so upset I can’t begin to explain!

Second of all, I just purchased a beautiful rug for my garage entrance and the installer decided to use my Rug as their work area and I have stains ALL OVER a brand new rug as well. Grout stains and Bucket stains...What were they thinking??? This rug was brand new and clean before they showed up to use it as work space.

In addition, I just painted my entire house, floor to ceiling and DOORS LAST WEEK!!! The installers left dirty, grout stains from their hands all over my freshly painted doors. This is stained and will not come out, and now I have to have my doors RE-PAINTED!!! This is unconscionable how they would leave my door looking like this!!! There are 3 doors that all look terrible.

One last thing that I know is ILLEGAL that happened is the 2nd day the installer that showed up to finish the job was NOT A HOME DEPOT EMPLOYEE or a WESTERN STATESFLOORING EMPLOYEE!!! The person stated that “he lives with his uncle, and he helping him out and was working for free with his uncle while staying at his house”…the person in my house was not employed by any company…just a random person doing my installation for the actual paid/employed installer, while the installer was doing something else. The person in my home was never vetted out for qualifications, customer service training, Home Depot quality standards or anything!! This is the worst thing I could ever imagine!! I spent a lot of money to have professional installers and a professional job done trusting HOME DEPOT was the best choice! Boy,...