Guild Mortgage Company — Local services in Flagstaff

Guild offered a good rate, with points, and the local broker was wonderful, so I went with them, then as soon as the loan closed, very quickly Guild turned around sold my loan to another company. The new company's website is very frequently down, and I have spent hours on hold trying to reach a real person and cannot. Guild also kept an extra principal payment I'd made and it took weeks of phone calls, emails, and 2 complaints to the CFPB to get them to release it. And, even after they sold my loan to the other company, they continued to draw the mortgage payment out of my bank account (set up for autopayments) after they no longer held my mortgage, so that I paid 2 mortgage payments for the same mortgage to two different companies on the same day -- a real financial hardship. It then took emails, phone calls, and several more days to get Guild to issue a refund check for stealing from me. I will go with a local...

I've known Alex Kirkland of Academy Mortgage for over 3 years now, wefirst meet in 2019 while I was looking for a home here in Flagstaff, for one reason or another Alex and I were unable to do business. However, he continued to advise me through a land home purchas when ever I contacted him, helping me get my home in2020. In 2023 I contacted Alex Kirkland at Academy Mortgage for a refinance, it went well at first, then some issues came up from my previous title company not filing, Alex figured out a way to get all to work together and got it worked out. It can and was along process for me, but through it all Alex and his team communicated with me, assured me, along the was. Thak you Academy Mortgage, Alex Kirkland...

I love working with Joseph King! I have been a Realtor going on 15 years and I have worked with a number of different Loan Officers. The #1 thing I look for in a Loan Officer and the service they offer is communication. And I give Joseph King a 10! He made my client and me feel valued and important and that we were not just another deal for him. I am so glad I met a Loan Officer that I can reach when I need to and when it comes down to the final hour, he really comes through. Thank you Joseph King and your team at...