Kroger Marketplace — Local services in Florence

Entered store at 6:28 P.M. Thursday 3/4. Entrance had no baskets or sm carts. Had to search. No sanitary wipes at door. Walked to first check out stand and grungy worker leaning on self serve stand next to a huge stack of baskets. Used restroom near floral dept. as one near pharmacy is usually unattended. Picture of one of stalls attached. Woman in other stall yelling about deplorable condition. Left restroom headed for bakery were no one was attending to looking for Irish Soda bread featured in ad on 3/3. Finally found someone to ask and they were clueless and I even had coupon for any bakery bread. Get other items that I could find. Get to self-serve check out and of 18 registers 6 were open. No one was attending. There were at least 20 people in line. I asked service desk to perhaps get someone to check out area. Finally, when my turn comes I rang my 13 items but scanner didn't like my last 2 items. Light above my register flashes, no one comes. Again finally when someone does come, NO SENSE OF URGENCY, ambles over he's clueless. Had 13 items and my receipt check out time reads 7:10 P M. There was a line at service desk do I couldn't address errors on receipt. I asked who the mgr. on duty was. I know who it was and she had told me on a previous visit, that positive change w/corporate was a dead end. I have written, called, begged even before Covid for these stores to quit gouging, over ringing, etc. This particular store has always been a problem, along with several in Boone County. Shameful when your just a few miles from corporate headquarters! I have seen multiple managers quit in the last 6 months. I will be...

It's a huge store, so you assume you pretty much have a great selection and for the most part that is true. Except for stocking days, which is understandable (I mean, they HAVE to stock sometime, right??) but if you are like I am and it is difficult to get out and you don't get a chance to go often, it can be disappointing to go and not be able to get what you need. They need to keep Kroger brand items in more stock, especially when they are in high demand. Like the Kroger brand diet soda for instance. In my opinion, do NOT, unless you are in severe need, use the delivery option. It isn't easy as they make it out to be. The people from Instacart are nice, don't get me wrong. But you inevitably miss out of getting some of the things on your list and when they say "replaced" some shoppers just don't get it at all, and some will ask you if you want another option. It's very random. I think I will just do shopping myself or the Kroger pickup option, because for the price of delivery and tip, it isn't worth it. It can be a very difficult and confusing process when the shopper doesn't communicate well. Overall, it's often easier to pay a higher price at a smaller store than to go through all this trouble. Don't mean to sound ungrateful, but it...

The grocery part store is great ... but the liquor store? I stop by the liquor store every so often and one of the clerks just rub me wrong. Not every time but all the time. I spent $110+ at the store up to Christmas and the clerk asked me in a demanding way for my Kroger card (as I was punching it in on the terminal). I should add to the story; I was one of two customers ready to check out, waiting for 2-3 minutes before we were acknowledged by the staff(as they were doing their usual small talk). When I asked for 2 packs each of 2 different brands of cigarettes (sorry I smoke), the clerk asked me loudly to repeat my order in the usual “fuming” way - indicating my ordering of cigarettes is something bad for you (which is is). He did thank the other clerk (let’s call her girl with crazy colored hair) for getting the packs I requested. She did reach up to the top shelf to get my smokes as she stands about 1” taller than than the other clerk. Now Kroger, your liquor store at Mall Road has a great selection, but this dude has to go! Go to the US42/Union Kroger liquor store for a great staff being respectfull to...