Ashley Store — Local services in Flowood

Probably one of the worst experiences I have ever had was when purchasing furniture. I went into this store with the intent to buy furniture for my bedroom. When I made my decision on which bedroom set I wanted, he then advised me on my financing options. I ended up taking a 0% 24-month term with the option of 36 months after signing. He told me all I had to do was call, and they would extend the loan while keeping the 0%. However, this was not the case when I called the loan company to try and do that exact process. They informed me that if I were to extend the loan, I would incur all of the interest from the first 24 months. First red flag.

Secondly, they informed me that my price included a 5-year warranty that covered absolutely everything. I even asked if it would cover pet damage from chewing or claw marks and hypothetically, if someone broke every piece of furniture with a bat, would it still be covered. He said yes, of course. So, I said great thanks. After reviewing the warranty paperwork at home, this doesn’t seem to be the case as it specifically states that pet or physical damage other than normal wear isn’t covered. I could have read it wrong, but from what it said, I’m pretty positive that’s what it meant. Second red flag.

The last issue with the salesman was when he told me I had a white glove delivery, which he stated included bringing the new furniture in, removing the old furniture from the room, and assembling the new furniture. Again, this wasn’t true. When the delivery finally arrived over an hour after the arrival window, they brought my new furniture inside. I inspected the furniture and noticed that 3 of the 4 pieces I ordered had damage from shipping. Initially, I was going to refuse the items, but the drivers told me it would be easier to take the items and make a claim within 48 hours after delivery. So, I allowed them to continue. Then they refused to remove my furniture from my room and told me I didn’t pay for that service. So, I had to do that while they stood there and watched.

They then proceeded to build the bed frame, asking to use my personal tools because theirs died. I was fine with this, no big deal. But after about an hour of them putting it together, they left without saying a word. They both just walked out of the house and drove away. I thought it was odd, but whatever, it was late, and I’m sure they wanted to get home. I walked into my bedroom, and the bed frame was not put together properly, with screws missing and most of them not even tightened completely. Not even the worst part since I can tighten screws myself. But the pieces were not even put together in the correct orientation.

It's crazy after paying so much for this furniture from a place I thought was a reputable business; my judgment was completely wrong. So, after all this, the only thing I could do is call the warranty customer service and hope they fix it all. It’s been about 2 months, and my bed is still not fixed, and none of the other damage has been repaired. It took about 3-4 weeks for them to mail me the new hardware for the bed frame. Since it has arrived, they keep telling me they have to schedule a day to call me to schedule a day to come out and fix everything. I'm not sure why they can’t just tell me a date in the future, and I’ll make sure I’m home. But we will see how much longer this takes. I will update this review once...

My husband and I just purchased a new house. We liked the idea of getting a new bedroom set for ourselves and our daughters. We decided to try Ashley home furniture store in flowood and we’re going to try for their financing option and just pay it off within this year. The sales rep told us there would be no penalty for paying it off early. We looked around a bit and found what we wanted. Sat down with the sales rep, and I allowed him to run my credit to see about financing it. I have credit reporting directly to my phone and it notified me immediately when he ran my credit and that it ran my credit twice. I took two hard inquiry hits. When my husband asked him why he ran it twice he argued and stated that he only ran it once. Seeing as it was on my credit twice, it was ran twice. We decided it was fine because we wanted to finance it. But then he came back and stated we were only approved for 1,000, which honestly baffled me a bit because I have pretty decent credit. We needed around 4K for everything. So they were not offering enough to finance what we needed, so we told him we were not interested and we did not want anything. He asked to run my husbands credit and we told him no that we were not interested. We didn’t want his credit to have two hard inquiries either just to find out they wouldn’t offer enough, it wasn’t worth all of that to us. We again told them we did not want anything and we left. 4 days later, I received a notice from my credit reporting that a new account hit my credit. Come to find out even though we told them we were not interested, we did not want anything they opened a credit account in my name. I was working late and asked my husband to give them a call, he ended up having to go up there in person and they basically said the manager was out and they would have them give us a call. It’s been 5-6 days and we have not heard from anyone. Today I got my credit card in the mail that I did not authorize and the best part? They spelt my name as Drostamu on the account. So they opened the account without my authorization and they had the information put in wrong. Thankfully after a long call, the bank helped us work through it. But I have to wait 7-10 days for confirmation that it was closed and removed due to us not authorizing it and probably longer for it to reflect that way on my credit. After this experience I would NOT recommend Ashley home furniture to anyone. Oh we did get our new bedroom set we were wanting, just not...

My husband and I bought a coffee table from Ashley a year or so ago. We found the table in the store that we liked and ordered it. After taking forever to come in, the table finally arrived only to be broken and unable to be set up (it was a lift top coffee table). My husband packaged everything up and rushed to take it to the store. I'm not too sure what went down at the store or what was said to management but all I know is my husband raised so much hell- they gave us the floor model.

Fast forward to the beginning of last year (Jan) my husband and I ordered a couch and a recliner (hesitant after the first go around). We were told it would be arriving within about two-three weeks. Well each week it kept getting pushed back and pushed back.... then COVID hit. It was the end of March before we got our furniture. Each time we called customer service, we were given the run around. Nobody knew when our furniture would arrive or even where it was. My husband even went up to the store in person several times and the staff at Ashley were less than helpful and 99% of the time they don't even answer the phone.... Each person told us something different. We were given several different delivery dates, each were wrong. Again, we received our furniture after almost three months.

Fast forward to this year, late Jan/early Feb. Third times the charm and the FINAL time. Against our better judgement we ordered a pull out couch for our guest bedroom through the Ashley website online. After about a week, we received an email saying our couch would be delivered the upcoming week- we were absolutely shocked. Come to find out, that's just the date that it would be arriving to the warehouse in Memphis. We were told by the staff at Ashley in Flowood that the online website has nothing to do with the in person stores. Say what? Your own website isn't affiliated at all? Okay. We called 100 different people trying to track down our couch and were told they didn't even know where the furniture was.... They told us to contact the Spencer Dufrense Group LLC (who owns and operates their website and warehouses apparently). No response from them. Also, don't bother calling the number listed for Spencer Dufrense on Google- it just calls Ashley Furniture corporate who are of absolutely no help either. We just now received the couch two days ago.

Do better Ashley. Your customer service SUCKS. We will be purchasing from...